Job Description

The Director, Global Customer Training will lead the transformation of a revenue-generating training organization responsible for customer education across Revalize's software product portfolio. This is a change leadership role: the Director will reimagine how training is designed, packaged, delivered, and scaled - modernizing curriculum strategy, delivery operations, systems, and commercial performance - while leading a globally distributed team spanning the US and Germany through that change. The right candidate is energized by building what's next, not maintaining what exists.

Key Responsibilities

Transformation & Change Leadership

• Define and drive the transformation roadmap for the global training organization, including operating model, delivery mix, and commercial strategy

• Lead the team through change with clarity and conviction: set the vision, build buy-in, manage resistance, and sustain momentum across two continents

• Champion new ways of working, including automation, AI-assisted content development, and scalable digital-first delivery models

• Partner with senior leadership to align the transformation with company growth priorities and secure cross-functional sponsorship

Revenue & Business Operations

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services

• Redesign the training catalog - course packaging, pricing tiers, and bundled offerings - to align with product sales cycles and unlock new revenue

• Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction

Curriculum & Content Development

• Set the instructional design strategy for multiple product lines, spanning instructor-led (ILT/vILT) and asynchronous self-paced content

• Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough

• Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders

Team Leadership

• Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development

• Develop the team's capabilities for the future state: new skills, new tools, new delivery formats

Systems & Operations

• Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite

• Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity

Cross-Functional Partnership

• Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input

• Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities

Qualifications

• Demonstrated success leading a team or function through significant transformation or change - restructuring an operating model, digitizing a delivery organization, turning around performance, or building a function from the ground up

• Change leadership skills that show up in results: vision-setting, stakeholder alignment, and the resilience to drive adoption through resistance

• 7+ years in customer education, training, enablement, or an adjacent customer-facing function, with meaningful people leadership experience; deep training tenure is valuable but not a substitute for transformation drive

• Experience owning revenue, P&L, or commercial outcomes for a service or product line

• Working knowledge of instructional design across modalities (ILT, vILT, eLearning); enough fluency to set strategy and evaluate quality

• Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems

• Experience managing globally distributed teams across time zones and cultures

• Comfort with data: reporting, pipeline analysis, and operational metrics

• B2B SaaS or enterprise software industry background strongly preferred

Additional Information

Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate's work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.