Job Description

Role Summary

The Director, Global Customer Training leads a revenue-generating training organization responsible for designing, delivering, and continuously improving customer education across Revalize's software product portfolio. This role owns the full training lifecycle - from curriculum strategy and content development to delivery operations, team management, and financial performance - across a globally distributed team spanning the US and Germany.

Key Responsibilities

Revenue & Business Operations

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services
• Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles
• Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction

Curriculum & Content Development

• Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content
• Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough
• Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders

Team Leadership

• Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development

Systems & Operations

• Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite
• Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity

Cross-Functional Partnership

• Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input
• Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities

Qualifications

• 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
• Demonstrated experience managing a training function with revenue responsibility
• Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning)
• Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
• Experience managing globally distributed teams across time zones and cultures
• Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences
• Comfort with data: reporting, pipeline analysis, and operational metrics
• B2B SaaS or enterprise software industry background strongly preferred

Additional Information

Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate's work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.