Macy's

Director, Field Operations - Food Services

Macy's$110K — $130K *
Food & Beverages
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree from a 4-year college or university
  • 5+ years direct experience in food services
  • Multi-unit management experience in full-service restaurant operations
  • Safe food handling certification required
  • Strong understanding of P&L statements and food costs
  • Excellent leadership and interpersonal skills
  • Ability to strategize and think creatively

Responsibilities

  • Lead and develop unit managers into effective business leaders
  • Serve as an expert on operations, staffing, and safety standards
  • Support talent development and succession planning initiatives
  • Monitor performance metrics and identify growth opportunities
  • Conduct assessments to ensure compliance with food service standards
  • Integrate restaurant division goals into customer experience
  • Collaborate on innovative menu development to drive profitability

Benefits

  • Opportunity for professional development and growth
  • Supportive work environment fostering team collaboration
  • Direct involvement in innovative menu planning
  • Flexible scheduling based on operational needs
  • Commitment to workplace safety and sanitation standards
Full Job Description
Job Description

Job Overview

The Director, Field Operations Food Services is responsible for all Food and Beverage operations as assigned, with direct oversight of NYC Trade Area units/management and indirect oversight for all other units. Achievement of results is realized through implementation of strategy, oversight of unit management and creating a positive work environment where unit managers are developed to achieve all Food Services goals and objectives. Responsibilities include team development and training, customer experience strategy and development, menu development and oversight, and maintenance of the unit brand standards, including culinary consistency.

Essential Functions
  • Lead a team of leaders: Motivate, coach, and develop unit managers as team leaders, retail operators and business owners. Direct oversight of units within NYC Trade Area. Partnership with Trade Area Operations Directors for units outside of NYC Trade Area.
  • Serve as a resource, providing expertise on operations, staffing, safety, and company policies and procedures. Ensure teams adhere to Restaurant Division Best Practices to provide consistent best in class dining experience.
  • Support people leader development through collaboration with Trade Area Operations Directors in communicating company objectives and goals, participating in strategic talent review and succession planning process, facilitating quarterly check-ins and annual review processes.
  • Monitor P&L and key performance indicators by unit, communicating results and addressing opportunities to improve performance.
  • Conduct food division assessments ensuring operations meet our professional food service standards.
  • Partner with Trade Area Operations Directors and stores teams to ensure the integration of the restaurant division into the customer experience. Direct connection with Trade Area Operations Directors, providing transparency of successes, opportunities and needs.
  • Work closely with the Senior Director Restaurants in menu development that drive innovation, execution, efficiency, and profitability.
  • Ensure divisional commitment to meet the highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy.

Qualifications and Competencies
  • Bachelor's Degree from a 4-year college or university
  • 5+ years direct experience
  • Multi-unit management experience in a full- service restaurant operation.
  • Safe food handling certification is required.
  • Ability to read, write, and interpret instructional documents such as reports, procedure manuals and recipes.
  • Understanding of P&L statements, food costs and payroll budgets.
  • Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
  • Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.
  • Ability to think creatively, strategically, and technically.
  • Ability to work a flexible schedule based on department and Company needs.

Essential Physical Requirements
  • Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • Involves close vision, color vision, depth perception and focus adjustment.
  • Frequently lift/move up to 30lbs.
  • This position is exposed to high levels of heat within an enclosed space.


This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. FOODS00

About Macy's

Macy's Careers

Join the vibrant team at Macy's—a leader in the retail industry, offering unparalleled job opportunities that empower you to leverage your skills and drive innovation. At Macy's, we are committed to fostering a culture of diversity and professional growth, making it an exciting time to become part of our global community. Work You'll Do Embark on a career at Macy's and be at the forefront of the retail revolution. With a variety of positions available, from in-store roles to corporate leadership, Macy's provides a platform for professional development and career advancement. Whether you're looking for a full-time position or a part-time internship, Macy's offers a dynamic work environment where your contributions are valued and celebrated. Join Macy's market-leading team to help redefine the shopping experience for millions of customers worldwide. Lead through innovation and be part of a company that prides itself on its commitment to leadership and excellence in the retail sector. Transform your career with Macy's through our comprehensive training programs and development opportunities. Work alongside a diverse team of professionals, all driven by a shared goal of delivering exceptional service and driving success in a competitive marketplace. Macy's Employment Experience At Macy's, we understand that our employees are our greatest asset. That's why we offer competitive benefits, including health insurance, retirement plans, and employee discounts, to ensure our team members are supported both personally and professionally. Our commitment to diversity and inclusion is evident in our hiring practices and corporate culture. We strive to create an environment where all employees can thrive and contribute to our collective success. Macy's is not just a company; it's a community where innovation, leadership, and teamwork are at the heart of what we do. Innovative Work Macy's is a place where you can harness your skills to explore new ideas and innovative solutions. Our commitment to innovation is what sets us apart and keeps us at the forefront of the retail industry. Join us and contribute to projects that redefine retail and improve customer experiences across all our channels. Be Part of a Great Team At Macy's, you'll collaborate with talented professionals who are passionate about redefining retail. Our team's unparalleled capabilities and dedication to excellence make Macy's a leader in the industry. Here, your career will flourish as you work on diverse projects and make a real impact on our company's future. Future-Proof Your Career With Macy's, the sky's the limit when it comes to career growth and opportunities. Advance your career through our training and development programs, designed to nurture your professional skills and prepare you for future leadership roles. Grow with us and see how far your ambition can take you. Stay Connected Join Our Team Search for open positions that match your skills and interests at Macy's. We are always on the lookout for passionate, creative, and solution-driven team players. Explore the numerous career paths available and find the perfect fit for you. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Macy's a fantastic place to work. Our careers blog is your go-to resource for everything from interview tips to resume advice. Job Alert Emails Customize your subscription to receive job alerts and the latest news from Macy's. Tailor your preferences to see exciting and rewarding opportunities that align with your career aspirations. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about Macy's
Size
88,857 employees
Market Cap
$5.4 billion
Industry
Net Income
-$3.9 billion
Founded
1858
5 Year Trend
-0.4%
Revenue
$18 billion
NASDAQ

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