What's the position?As Director - Facilities, you will own the end-to-end management of Hard Rock Digital's physical workspace environment across our four office locations. Your primary focus will be our headquarters in Davie, Florida, where you'll be responsible for the day-to-day operations, maintenance, security, and continuous improvement of the facility. You will also provide remote oversight and periodic on-site support for our other office spaces.
You'll be the go-to person for ensuring our workspaces are safe, efficient, and reflect the Hard Rock Digital brand. You'll partner closely with internal stakeholders and external vendors to deliver a seamless facilities experience while maintaining compliance with all regulatory and group-level policies.
Key Responsibilities:Facilities Management & Operations
- Oversee all aspects of the headquarter building including building maintenance, space planning, office fit-outs, and day-to-day operational readiness
- Manage preventive and reactive maintenance programs for HVAC, electrical, plumbing, fire safety, and general building systems
- Ensure the workplace environment meets health, safety, and accessibility standards at all times
- Develop and maintain facilities SOPs, emergency procedures, and evacuation plans
- Lead office moves, expansions, and refurbishment projects from scoping through delivery
- Act as the primary point of contact for building management and landlord relations at all sites
Vendor & Contract Management
- Source, negotiate, and manage contracts with third-party service providers including cleaning, maintenance, security, catering, and office supplies
- Conduct regular vendor performance reviews and ensure SLAs are met across all service contracts
- Manage RFP processes for new vendor engagements and contract renewals
- Maintain a vendor register and ensure all suppliers meet Hard Rock Digital's compliance, insurance, and licensing requirements
Security Management
- Oversee physical security operations including access control systems, CCTV, visitor management, and alarm monitoring across all locations
- Manage relationships with on-site and contracted security personnel
- Coordinate with IT on cybersecurity-related physical access controls and data security
- Ensure compliance with HRD security requirements and group security policies
- Lead security incident response, investigation, and reporting processes
Business Continuity Planning (BCP)
- Develop, maintain, and regularly test the Business Continuity Plan for all Hard Rock Digital office locations.
- Conduct risk assessments for physical threats including natural disasters, power outages, and facility-related disruptions
- Coordinate with stakeholders to align BCP strategies with group-level policies and best practices
- Ensure disaster recovery provisions for critical workplace infrastructure are documented and actionable
- Working with relevant stakeholders plan regular workplace BCP drills and tabletop exercises, documenting outcomes and driving continuous improvement
Budget, Reporting & Stakeholder Management
- Manage the facilities budget across all locations
- Provide regular budget and planning updates to leadership and relevant stakeholders
- Produce monthly facilities reports covering maintenance activity, physical security incidents, vendor performance, and cost tracking
- Partner with relevant stakeholders on forecasting, accruals, and purchase order management
Multi-Site Support
- Provide remote oversight and coordination for our remote offices to ensure operational consistency
- Travel to remote offices on a periodic basis to conduct site inspections, support projects, and build relationships with local teams
- Standardize facilities processes and reporting across all locations while accounting for local regulatory and operational requirements
- Act as the escalation point for facilities issues at all sites
What are we looking for?Required Qualifications
- 7+ years of progressive experience in facilities management, with at least 3 years in a leadership or director-level role
- Proven track record of managing multi-site office environments (minimum 2 locations)
- Deep knowledge of building systems, maintenance operations, and workplace safety standards (OSHA, ADA, fire codes)
- Demonstrated experience in vendor sourcing, contract negotiation, and ongoing supplier management
- Strong understanding of physical security operations including access control, CCTV, and incident management
- Experience developing and maintaining Business Continuity Plans including risk assessment, testing, and stakeholder coordination
- Proven ability to manage facilities budgets and deliver against financial targets
- Excellent communication skills with the ability to present to senior leadership and partner cross-functionally
- Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field (or equivalent experience)
- Must be able to obtain and maintain required state gaming licenses in applicable jurisdictions
- Located in or willing to relocate to the Davie / Fort Lauderdale, FL area
Preferred Qualifications
- Experience working with shared services models in large, multi-brand organizations
- Knowledge of sustainability practices and energy management in commercial office environments
- Project management certification (PMP or equivalent) is a plus
- Experience managing facilities in a high-growth technology or digital-first company
What's in it for you?We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Great training and development opportunities
- Flexible vacation allowance
- Potential Hybrid Scheduling
- Start-up culture backed by a secure, global brand
- Being part of a team of rockstars!
Roster of UniquesWe care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you.
