POSITION: Director, Digital Workplace Adoption
JOB TYPE: Full Time
LOCATION: National

The Position: The Director, Digital Workplace Adoption (DWA) is a hands-on, outcome-focused leader responsible for driving safe, effective, and measurable AI adoption across F12.net and our MSP customer base. Clarity, precision, and the ability to simplify complex concepts are essential. This role requires a practical communicator who can organize, listen, prioritize, and manage time effectively - paired with genuine care for people and change. The Director translates business goals into role-based AI and Digital Workplace scenarios (e.g., Copilot for M365, Power Platform, modern collaboration practices) and ensures value realization through change management, governance, training, and continuous improvement.

Responsibilities:

• Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value

• Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria

• Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions

• Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams

• Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers

• Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting

• Partner with Sales & Marketing on pre-sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities

• Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption

• Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction

• Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans

• Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices

• Identify risks and issues; lead corrective actions and continuous process improvements

• Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions

• Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time

• Perform additional related duties as required

Requirements:

• 8-10+ years in Modern Work / Collaboration / Digital Workplace / Change Management roles, with 3-5+ years leading DWA or AI adoption programs in an MSP or SI

• Demonstrated practice leadership (people leadership, portfolio ownership, revenue/margin accountability)

• Hands-on delivery experience with M365 Copilot, Power Platform, and Digital Workplace adoption: assessments, pilots, rollouts, enablement, value realization

• Working knowledge of Microsoft 365, Teams, SharePoint, Viva; Entra ID (Azure AD); Purview/Information Protection; DLP

• Proven change management expertise (Prosci/ADKAR or equivalent) and enterprise scale training program design

• Ability to instrument telemetry and translate insights into business outcomes and executive level narratives

• Strong pre-sales and GTM experience: discovery, SOW development, proposals, executive presentations

• High attention to detail; strong organization, prioritization, and execution in a fast paced MSP environment

• Eligible to work in Canada; willingness to travel to client sites as needed

Competencies:

• Problem solving & critical thinking

• Detail orientation with disciplined execution

• Organization and ability to multi-task across concurrent engagements

• Change leadership & stakeholder management

• Data-driven decision making and value storytelling

• Consultative communication and teamwork

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.

• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.

• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities and duties required of people assigned to this job classification.