Eltropy

Director, Design

Eltropy$200K — $325K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in Product Design with 3+ years in leadership roles
  • Strong experience in B2B SaaS and complex workflow products
  • Proven ability to build user-centric products
  • Experience designing AI-first or AI-enabled products
  • Strong product thinking and influence with senior stakeholders

Responsibilities

  • Define and drive design strategy aligned with an AI-native product vision
  • Elevate design to a core product and decision-making function
  • Build intuitive experiences for complex financial workflows
  • Lead the shift from UI-driven design to AI-native experiences
  • Establish principles for trust and transparency in AI
  • Lead and develop a team of designers in India
  • Partner with cross-functional teams and present design direction to executives

Benefits

  • Work onsite in Santa Clara, CA (Monday-Thursday)
  • Opportunity to lead a dynamic design team across international lines
  • Drive the transition to AI-native product experiences
  • Influence product strategy at a high level
  • Engage directly with customers to shape product development
Full Job Description
Location: Onsite in Santa Clara, CA (Monday-Thursday)
Total Compensation: $200,000-$325,000

About the Role

Eltropy is hiring a Director of Design to lead the evolution of our Agentic AI platform into an AI-native, agent-driven system.

This is not a traditional UX role. You will redefine how products are built by shifting from screens and flows to AI-powered workflows, automation, and human and AI collaboration.

You will partner closely with Product and Engineering, lead a team of 5 designers in India, and work directly with customers to design solutions grounded in real-world workflows.
Key Responsibilities
Design Strategy and Leadership
  • Define and drive design strategy aligned with an AI-native product vision
  • Elevate design from execution to a core product and decision-making function
  • Build simple, intuitive experiences for complex financial workflows
  • Own and evolve the design system across products
AI-First Product Leadership
  • Lead the shift from UI-driven design to AI-native experiences including agents, copilots, and automation
  • Define how AI shows up in the product including workflows, decisioning, and human oversight
  • Establish principles for trust, transparency, and control in AI experiences
  • Drive adoption of AI tools and workflows within the design team
Team Leadership
  • Lead and develop a team of 5 designers in India
  • Raise the bar on quality, ownership, and product thinking
  • Build a culture of speed, accountability, and strong craft
Customer and Cross-Functional Leadership
  • Partner with Product, Engineering, and AI teams to shape product direction
  • Work directly with customers to understand workflows and co-create solutions
  • Influence roadmap and present design direction to executive stakeholders
What We're Looking For
  • 10+ years in Product Design with 3+ years in leadership
  • Strong experience in B2B SaaS and complex workflow products
  • Proven ability to build products that customers love
  • Experience designing AI-first or AI-enabled products
  • Strong product thinking and ability to influence senior stakeholders
What Success Looks Like
  • AI is built into workflows in a way that feels natural, useful, and trusted
  • Customers love the product and see clear operational impact
  • Design is a core driver of product strategy
  • The team operates with high ownership, speed, and quality

About Eltropy

Eltropy is a software company that provides a secure messaging platform for financial institutions. The platform enables financial institutions to communicate with their customers via text messaging, which is a more convenient and efficient way to communicate than traditional methods such as email or phone. Eltropy's platform is designed to be compliant with regulations such as the Telephone Consumer Protection Act (TCPA) and the Financial Industry Regulatory Authority (FINRA) rules. The company was founded in 2013 and is headquartered in Redwood City, California.
Learn more about Eltropy
Size
50 employees
Industry
Net Income
-$500,000
Founded
2013
5 Year Trend
+50%
Revenue
$1 million

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