What you will do:• Must reside in California with extensive experience of the California market
- Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
• Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists with the ongoing training and continuous improvement needs of the dealers in their area
• Identify and capitalize on revenue generation (upsell) opportunities
• Manage and report all identified KPIs including retention, revenue and operational metrics
• Lead, coach and develop a team of 8-10 FTE's - number of team depends on region
• Primary contact for dealer management teams
• Manages the overall client relationship and handles issues that have been escalated
• Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews to ensure that the product is adding ongoing value to the client organization
• Must have thorough understanding of the product functionality, related services & processes and to be able to communicate their value to the client
• Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
• Support company growth targets by generating new business referrals
• Partner with Business Development team to achieve long-term company goals
• Network with existing contacts and clients to generate leads for new business
• Lead presentations for potential clients and client industry groups
• Ensure employee engagement by cultivating his/her direct reports
• Deliver training to team members as part of the onboarding process and ongoing growth development
• Build and maintain regional OEM/Dealer group relationships
Who you are:• Bachelor's degree in Business Management, Marketing or a related field, or relevant work experience
• 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Prior management experience leading and managing field teams
• Significant experience working with CRM tools
• Think fast, work fast, drive change
• Strong verbal and writing communication
• Strong influencing skills
• Ability to develop meaningful relationships
• Negotiate effectively, finding win-win solutions in a non-confrontational way
• Proactively solicit feedback
• Regularly assess individual performance and adapt your work to achieve better results
• Passionate, enthusiastic, can do attitude
• Vested interest in the company's success
- The anticipated base salary range for this position is $150K to $165K. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
- In addition to base compensation, this role is eligible for an annual incentive plan.
- This role is eligible to receive additional S&P Global benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
