DIRECTOR, CRM/ERP HYBRID | ONSITE AT JOSTENS' MINNEAPOLIS HEADQUARTERS 3 DAYS/WEEK
ABOUT YOU:You are a strategic technology leader who excels at connecting systems, processes, and business outcomes. As Director, CRM/ERP, you will lead the vision, strategy, and execution of Jostens' enterprise business applications-including ERP and CRM platforms-supporting both current operations and future-state transformation initiatives.
You will partner closely with executive leadership to define and implement scalable, forward-looking technology solutions across platforms such as Oracle E-Business Suite, Oracle Fusion, Salesforce Core, and Salesforce Marketing Cloud. This is a highly visible role with significant impact on enterprise performance, digital transformation, and operational efficiency.
YOU WILL:- Partner with business leaders on technology strategy. Identify and implement solutions that align ERP, CRM, and customer engagement platforms with business goals.
- Define and lead enterprise application strategy. Establish long-term direction, policies, and roadmaps for business applications supporting digital transformation.
- Drive ERP and CRM transformation initiatives. Lead planning, development, consolidation, and upgrades across enterprise platforms.
- Oversee enterprise project execution. Lead cross-functional teams delivering large-scale initiatives on time, within budget, and with high stakeholder satisfaction.
- Align business and technology teams. Define clear roles, responsibilities, and engagement models for each initiative to ensure accountability and execution.
- Manage budgets and resources. Oversee departmental budgets, expenditures, and resource planning.
- Lead system integration partnerships. Manage system integrators and external partners to ensure successful delivery of programs and initiatives.
- Develop and lead high-performing teams. Coach, mentor, and manage up to 10 direct reports to drive performance and growth.
- Deliver executive-level insights. Present complex technical strategies, performance metrics, and transformation progress to executive and board-level stakeholders
- Typical/expected % of overnight travel: Up to 20%
YOU HAVE:- Education. Bachelor's degree or higher in a technical or business-related field, or equivalent experience.
- Enterprise IT Leadership Experience. 10+ years of progressive experience in IT, including leadership of large-scale application teams.
- ERP & CRM Expertise. Strong experience with Oracle EBS, Oracle Fusion (or similar ERP systems), Salesforce Core, and Salesforce Marketing Cloud.
- Transformation Experience. Proven track record leading ERP modernization, consolidation, and large-scale system implementations.
- Project Management Knowledge. Deep understanding of project management methodologies, tools, and enterprise delivery models.
- Systems Integration Experience. Experience managing system integrators and professional services partners.
- Executive Communication Skills. Ability to translate complex technical concepts into clear, compelling narratives for senior leaders and boards.
- Influence & Relationship Management. Strong negotiation and stakeholder management skills across business and technology teams.
- Analytical Capability. Experience with KPI tracking, performance reporting, and data-driven decision-making.
LOVE WHERE YOU WORK:- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
- We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 11 company paid holidays, and family paid leave.
- We care about your development. We support tuition reimbursement after 6 months of service.
- We believe in pay transparency. The salary range is $185,000 to $200,000 with annual bonus eligibility.
APPLICATION DEADLINE: May 31, 2026 
