The Director of Corporate Shared Services is responsible for managing the delivery of operational services to MISTRAS organization's business units. This includes overseeing Accounts Payable, Travel and Expense, and the Per Diem Program. This role also collaborates with the Procurement Department in the administration and set up of the overall Procure to Pay cycle (P2P). The Director oversees the management of vendor/supplier invoices, employee travel and expense reimbursements, and the per diem program, while also working with the procurement department to ensure efficient and compliant spending in alignment with organizational goals.
KEY RESPONSIBILITIES: Service Delivery: Oversee the day-to-day operations of shared support services in Accounts Payable, Travel and Expense and Per Diem, ensuring that all agreed-upon service levels are met.
- Accounts Payable Services: Managing invoices, processing payments, resolving discrepancies, and ensuring compliance with vendor contracts and payment terms.
- Travel & Expense Services: Maintaining and enforcing T&E policies, managing flight, hotel and car rental programs, overseeing corporate card programs, and processing employee expense reports.
- Per Diem: Managing and coordinating all per diem (cash advances) per policy as requested by Field Operations.
- Procurement Services: Collaborating with the procurement department to ensure that purchases align with company policies, providing support with P2P system administration, maintaining vendor contracts, and vendor relationships.
Strategic Planning:- Develop and implement strategies for shared services support, ensuring alignment with the organization's overall goals, including evaluation of external systems and resources for automation of payables and expense management.
- Identify and execute working capital improvement opportunities.
- Benchmark service levels, efficiency and effectiveness metrics against leading organizations and propose improvement initiatives to close gaps to leading organization's performance.
Process Improvement:
- Identify and drive process improvements to enhance efficiency and reduce costs, including implementation of automated platforms or AI processes.
- Implement digital, automated systems to replace manual data entry (i.e., electronic invoicing, AI technology, vendor portals) to streamline workflows and reduce errors.
Team Management:
- Lead and manage the Accounts Payable, Travel and Expense and Per Diem teams, providing guidance, coaching, and mentoring.
Relationship Management:- Build and maintain strong relationships with key stakeholders across the organization and with stakeholders outside the organization, including procurement suppliers and travel management partners.
Compliance:
- Ensure compliance with all relevant legal and regulatory SOX requirements.
Performance Management:
- Establish, maintain, and report on KPI's for all processes within scope.
- Monitor and evaluate the performance of Accounts Payable, Travel & Expense and Per Diem processes and personnel, identifying areas for improvement.
- Evaluate service level, efficiency and effectiveness metrics and drive improvement initiatives to improve service level, reduce cost, increase efficiency and effectiveness.
Continuous Improvement:
- Stay abreast of industry trends and best practices, incorporating them into shared support operations.
Communication and Collaboration:
- Function as a point of contact for employees, vendors, and other departments to provide clear and concise communication of operational policies and procedures.
- Collaborate with Treasurer, Procurement, and VP of Working Capital Management on Working Capital improvement opportunities.
Data Accuracy and Reporting: - Maintain accurate records, reconcile accounts, analyze and provide reports on spending and expenses.
SKILLS AND QUALIFICATIONS:- 10+ years of experience in AP, travel and expense management, people management, project management, budget management
- Strong understanding of accounting principles, processes, and systems
- Experience with procure-to-pay (P2P) processes
- Experience with Concur or other T&E platforms
- Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant software
- Excellent communication, problem-solving, and analytical skills
- Ability to work independently and as part of a team
- Understanding of relevant regulations and tax requirements
- Ability to maintain accuracy and attention to detail
- Experience with invoice processing, payment runs, and vendor management
- Experience with spend analysis and budgeting
- Strong organizational and project management skills
- Exceptional vendor relationship and conflict management skills
ESSENTIAL PHYSICAL FUNCTIONS:This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Some US or CAD travel may be necessary, as determined by management.
