As a director of communications at Starbucks, you will lead through deep expertise in both proactive and reactive communications strategy, always-on, modern media approaches - including earned media, digital storytelling, social amplification, and data-driven tools - and the ability to translate complex business information into compelling narratives for diverse audiences. You will be one in a comms team cohort of trusted advisors to C-suite executives and cross-functional partners, with strong media relationships and a track record of developing integrated, multi-channel communications programs that drive measurable shifts in perception in support of the company's Back to Starbucks business strategy. As a people leader, you will set clear goals, coach broadly beyond your own area of expertise, and help build well-rounded, modern communications teams. As a Starbucks director, you should be able to 1) thrive in ambiguity - creating a clear path forward in fast-moving, uncertain environments; 2) build momentum - creating shared purpose and urgency within and across teams; 3) build broad capability - developing others beyond their own domain to grow well-rounded communicators; and 3) think broadly - bringing a long-term, integrated view of the business and external environment to every communications decision.
As a director, corporate communications campaigns, you will:
• Partner with cross-functional stakeholders to surface, shape, and amplify the company's most compelling stories that positively influence perceptions of Starbucks reputation.
• Develop and lead integrated communications campaigns that elevate Starbucks reputation as a great employer and purpose-driven company - connecting the company's actions, programs, and stories to drive positive perception with key audiences.
• Drive always-on, proactive and reactive communications strategies connected to the back to Starbucks strategy across areas including partner (employee) experience, community impact and sustainability.
• Build and execute modern communications strategies that leverage owned, earned, and digital channels to reach diverse audiences and meaningfully shift brand perception.
• Lead rapid-response communications on ESG, employer brand, social impact, and community-related topics, developing messaging and strategies that protect and advance Starbucks' reputation.
• Serve as a strategic leader within the global communications function, championing modern communications tools, methods, and capabilities that advance the team's impact and reach.
• Collaborate with global communications partners to ensure strategic alignment, consistent messaging, and integrated campaign execution across markets and channels.
We'd love to hear from people with:
• 10+ years of progressive experience in corporate communications, public relations, or purpose-driven campaigns, with a focus on employer brand, ESG, social impact, or community storytelling
• Proven track record developing and executing integrated, multi-channel communications campaigns that shift perception and drive measurable business results
• Deep media relations experience and experience leading proactive and reactive communications strategies on topics including partner (employee) experience, sustainability, community engagement, and social responsibility
• Deep understanding of modern communications strategies and tools, including digital storytelling, social amplification, and data-driven approaches
• Ability to build trusted partnerships with cross-functional stakeholders and effectively influence senior leadership
• Exceptional storytelling and content development skills, with the ability to translate complex programs, data, and initiatives into compelling narratives for diverse audiences
• Experience managing and developing communications professionals in a collaborative, matrixed environment
• Bachelor's degree in communications, journalism, public relations, or a related field required; advanced degree preferred
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
