The RoleWe are looking for a Director, Product Management to lead Conversion, inclusive of ticket selection and checkout for our entire purchase funnel including LA28. In this role, you will define a product strategy for your areas of ownership that is in line with business goals and partner with your team to ensure smooth execution of a prioritized roadmap. You will collaborate with cross-functional teams to prioritize features, determine trade-offs, ensure proper resourcing, and align dependencies. You will assess opportunities through stakeholder interaction and data analysis.
The ideal candidate is customer-obsessed, data-driven, passionate about delivering best-in-class consumer experiences, and is skilled in leading and developing high-performing teams.
What You'll Be Doing- Lead your team in prioritizing, managing and executing on the product roadmap for ticket selection and checkout, ensuring features are prioritized based on business goals, customer insights, and market trends
- Partner with leadership across engineering, design, product operations, account management, client services, marketing, LA 28, and other stakeholders to validate requirements, develop, test, and launch new features
- Optimize conversion funnels, personalization, performance, and user engagement to improve fan experiences and business outcomes.
- Conduct user research and analyze data to drive decision-making and continuous improvement.
- Communicate product updates, milestones, and priorities to stakeholders and leadership, showcasing product value
- Defining KPIs for products within portfolio, ensuring alignment with business goals and strategic initiatives
- Ensure consistency, usability, and compliance with local regulations across all aspects of the website and mobile app
- Mentor, coach, and support a high-performing team, helping them achieve their potential by creating opportunities for growth
Skills and Experience We're Seeking- 7-10 years of experience in product management, with a focus on consumer-facing digital products across web and mobile app platforms
- 5+ years of experience managing a team of product managers
- Strong understanding of web and mobile product development, and UX best practices.
- Experience with conversion optimization, personalization, and user engagement strategies.
- Excellent communication and presentation skills, with significant experience presenting to executive audiences
- Experience in e-commerce, ticketing, or live entertainment industry is a plus
Pay Scale: $220,000 - $260,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Employer does not offer work visa sponsorship for this position.What's in it for You?- Extraordinary People - we're not kidding!
- Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
- Community & Belonging -A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
#LI-Hybrid 
