Director, Commercial Operations Process & OrchestrationThe Director, Commercial Operations Process & Orchestration will lead the business processes and operating workflows needed to support RayzeBio's RPT launch and commercialization. This role will focus on how work gets done across treatment site onboarding, patient services hub, ordering, scheduling, distribution visibility, issue resolution, and customer experience.
This is a business operations role, not an IT role. The Director will define business needs, process flows, requirements, priorities, and measures of success. They will partner closely with IT, vendors, and cross-functional teams to ensure systems and workflows support the business, are easy to use, and are ready for launch.
The role will serve as the Commercial Operations business owner for key workflows and enabling platforms, with accountability for business readiness, user adoption, process performance, and business acceptance before major releases.
Key Responsibilities- Lead the design and improvement of commercial operations workflows across the RPT value chain.
- Define how key processes should work, including site onboarding, patient services hub, ordering, scheduling, distribution visibility, issue management, and customer support.
- Translate business needs into clear process flows, requirements, priorities, and acceptance criteria for IT and vendor partners.
- Represent Commercial Operations in system and process governance discussions.
- Partner with IT and vendors to ensure tools and platforms support business needs and are fit for purpose.
- Prioritize business requirements, enhancements, and process improvements based on launch needs, customer impact, operational risk, and business value.
- Ensure new workflows, tools, and system changes are tested, adopted, and accepted by the business before release.
- Work cross-functionally with Commercial, Medical, Supply Chain, Manufacturing, Market Access, Patient Services, IT, and external partners to support launch readiness.
- Identify process gaps, handoff issues, customer pain points, and operational risks; drive resolution through clear ownership and escalation.
- Support treatment site readiness by ensuring onboarding workflows, tools, data, and cross-functional handoffs are clear and scalable.
- Partner with supply chain, manufacturing, and distribution teams to improve visibility across ordering, fulfillment, routing, delivery, and issue resolution.
- Drive user adoption through training, communication, feedback loops, and continuous improvement.
- Track key process and performance metrics, including cycle times, reliability, adoption, customer experience, issue resolution, and data quality.
- Leverages AI to drive program, portfolio, or functional performance through prioritization and scaled adoption
Core Capabilities- Business process ownership
- Commercial operations launch readiness
- Cross-functional execution
- Requirements definition and prioritization
- Customer experience improvement
- Process mapping and workflow design
- Operational visibility and issue resolution
- Vendor and IT partnership
- Change management and user adoption
- Matrix leadership
- Data-informed decision-making
- Comfort operating in ambiguity
Basic Qualifications- BA/BS required; MBA or advanced degree preferred.
- 10+ years of experience in biopharma, with experience in commercial operations, launch readiness, business process design, customer operations, supply chain operations, patient services, or cross-functional operations.
- Oncology launch experience required; experience with complex or advanced modalities such as RPT, cell therapy, gene therapy, or specialty products preferred.
- Strong experience leading cross-functional business processes across commercial, medical, supply chain, manufacturing, IT, and external partners.
- Experience working with operational systems, customer portals, ordering or scheduling tools, dashboards, or data-enabled workflows in partnership with IT.
- Ability to translate business needs into process flows, requirements, priorities, user stories, and success metrics.
- Strong execution mindset with the ability to create structure, manage ambiguity, identify risks, and drive decisions.
- Demonstrated ability to influence without authority and work effectively in a matrixed organization.
- Strong customer and patient orientation, with a focus on simple, reliable, and scalable operations.
- Excellent communication, facilitation, and presentation skills.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Compensation Overview:San Diego - RayzeBio - CA: $219,660 - $266,177
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
- Health Coverage: Medical, pharmacy, dental, and vision care.
- Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include:Paid Time Off
- US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
- Phoenix, AZ, Puerto Rico and RayzeBio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
RayzeBio and Bristol Myers SquibbRayzeBio was acquired by Bristol Myers Squibb (BMS) in 2024 and is a wholly-owned subsidiary of BMS; however, RayzeBio will continue to operate as a standalone organization.
