Job Description

We are recruiting for two Director positions. While both roles operate within the same leadership framework, each has a distinct focus and scope of responsibility. Key differences are outlined below.

Director, Clinical Systems - Care Experience serves as the strategic connector between Clinical Systems, Patient Experience, Digital Health, IT, and operational partners to advance patient-centered digital engagement. This role focuses on optimizing the systems, workflows, and communication platforms that shape the patient experience, ensuring seamless, coordinated, and innovative interactions across Mayo Clinic's digital care journey.

Director, Clinical Systems - Outpatient serves as a strategic partner and connector across outpatient Practice Leadership, Clinical Systems, Informatics, IT, Education, Digital Health, and operational stakeholders. The role aligns clinical operations, technology, data, and emerging AI capabilities to advance ambulatory care delivery while guiding the development, adoption, and optimization of clinical systems that improve access, care team efficiency, operational performance, and the future readiness of outpatient practice.

Overview

• Drive results for one or more functional units by providing managerial and technical expertise
• Ensure optimal operational and system performance, including future system design
• Align initiatives with Clinical Systems and enterprise-wide strategic goals

Key Responsibilities

• Strategic Alignment: Contribute to clinical systems strategy, roadmaps, and tools that support key practice goals
• Collaboration: Work with diverse practices (Lab, Radiology, Cardiology, Ambulatory, Inpatient, etc.) and multidisciplinary teams (IT, Informatics, Education, and others)
• Advocacy: Represent practice needs within clinical systems units and governing bodies

Leadership & Project Management

• Lead matrixed clinical systems teams on:
  • Software and system analysis across multiple clinical/business functions
  • System implementation and integration projects
  • Development of enterprise-wide clinical systems strategy
  • Reporting and analytics to support practice performance
  • Scaling innovative solutions for broad implementation
• Act as liaison between clinical, business, and technical teams throughout project lifecycle
• Oversee mid- to large-scale operational projects, delegating tasks and directing teams

Partnership & Expertise

• Build strong partnerships with clinical and business areas to understand workflows
• Maintain in-depth knowledge of existing systems, tools, and best practices
• Coordinate implementation efforts across multiple organizational boundaries

Qualifications

Education & Experience

• Bachelor's degree in one of the following fields:
  • Management
  • Operations Research
  • Analytics
  • Industrial or Systems Engineering
  • Business Administration
  • Healthcare Administration
  • Health-related field
    PLUS 12 years of experience, including 2 years of demonstrated leadership in a clinical systems environment
    
    OR
• Master's degree in one of the above fields
  PLUS 9 years of experience, including 2 years of leadership in a clinical systems organization with extensive knowledge of clinic operations or IT systems (strongly preferred)

Required Knowledge & Skills

• Comprehensive understanding of clinical practice and patient flow within a large healthcare institution
• Experience across multiple areas of a large healthcare institution and/or clinical systems operations
• Proficiency with:
  • Word-processing tools
  • Data analysis tools
  • Spreadsheets
  • Presentation software

Preferred

• Epic certification (may be required based on position scope and needs)

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.