Job Details

Jefferson Medical Group is seeking a strategic, highly collaborative Director of Operations to lead our Orthopedics practices across the North and Central regions. This is a unique opportunity to support one of the nation’s top-ranked orthopedic programs, as recognized by U.S. News & World Report, and play a critical role in delivering exceptional patient care and physician support.
In this leadership role, you will join a dynamic and dedicated team committed to advancing clinical excellence, operational efficiency, and an outstanding patient experience. You will be responsible for driving performance across multiple sites, ensuring alignment with organizational goals, and fostering a culture of accountability, innovation, and continuous improvement.

The Director of Operations will oversee all aspects of practice operations—from cost management and budgeting to workflow optimization and staffing strategy—while partnering closely with physicians and administrative leaders. You will lead initiatives that enhance access, improve quality and safety, and support sustainable growth in a high-performing, patient-centered environment.

This position covers the following regions: Center City, Northeast Philly, Montgomery County, & Bucks County.

Job Description

Essential Functions:

• Maintains cost control and evaluates budget needs for operations.
• Collaborates to establish department plans consistent with mission, strategic operations, quality and safety improvement plan, and overall network goals.
• Develops and oversees staff scheduling process to ensure optimal labor productivity and achieves on target performance metrics.
• Implements and adjusts workflows to streamline operations and corrective actions for cost control problems.
• Maintains and updates policy and procedure manual in accordance with department needs and organizational standards.
• Maintains ongoing, proactive relationships with all relevant people.
• Proactively communicates critical issues and intervenes accordingly, prepares and submits timely reports for operational review.
• Monitors volume and adjusts staffing patterns to drive labor productivity, access and optimal patient experience.
• Recommends and submits for capital expenditures to promote safe and efficient care delivery and sound business operations.
• Recommends and implements new technology as needed to advance care and align with most progressive industry standards.

Education and Experience Requirements:

• Bachelor’s Degree Healthcare/Business Administration or relevant healthcare field required.
• Master’s Degree MBA/MHA preferred.
• 5 years Progressive leadership roles with health system experience required.
• Knowledge of operations and resource management required.
• Knowledge of physician practice activities required, primarily in the areas of physician billing/reimbursement and practice management.
• Knowledge of third-party reimbursement/regulations, practice operations, automated systems and strategic planning.
• Skill in interpersonal and communication. Skill in problem-solving and consensus building. Ability to operate effectively in consulting role.
• Ability to achieve results in a complex medical center environment
• Ability to use a variety of software programs i.e., EPIC, MS, etc

VALUES AND HABITS

Put People First

• Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.
• Build relationships: Build belonging, empathy, and collaboration.
• Engage with grace: Assume positive intent and share your perspective thoughtfully.
• Create moments: Affirm and acknowledge the contributions and efforts of others.

Do What's Right

• Do What’s Right: Focus on how we work most effectively to get the best results.
• Prioritize What Matters: Clarify what’s most critical and why.​
• Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
• Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence

• Pursue Excellence: Focus on learning and growth. ​
• Look and Listen: Explore new ways of working and stay curious by learning from others.
• Innovate with Intent: Try new ideas that support organizational priorities.
• Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.