Job DescriptionWhat makes this role important at Ipsos?Ipsos is seeking a driven Director, Client Success with functional expertise and technical knowledge to lead in the execution and coordination of technical projects for the Communities and Custom Panel team.
What you can expect to be doing:- Leading client communications around all project and status updates including timelines for launch, recruitment updates, completes, etc
- Owning development of all client facing documentation and updating of SOPs
- Manage project financials from end-to-end, including generating order forms, tracking budget allocations, updating internal quoting systems, and the invoicing.
- Oversee recruitment strategy, liaising with external vendors to source quotes for specialized/niche audiences and scaling recurring participant needs.
- Lead cross-functional operational alignment, constructing agendas and driving weekly status meetings across client teams, internal operations, and specialized technical/dashboard partners.
- Maintain operational integrity by managing project decision logs, updating canonical documentation, and refining standard operating procedures (SOPs) for evolving client workflows.
- Responsible for finding and recommending operational solutions and/or cost-saving opportunities to address specific client objectives
- Have strong written and oral communication skills, able to effectively articulate project details, issues and resolutions with clients and internal stakeholders at all levels in the organization
- Showcase proactive tendencies, continuously looking for ways to add and create value
- Display critical thinking and analytic skills
- Possess high attention to detail, thrive in a fast-paced environment and be inquisitive
This might be the job for you if you have:- 6+ years of marketing research operations experience with a focus on project management and Client Success.
- Proven ability to pinpoint issues (ex: quality control, timeline slippage, scope) and manage workload with conflicting priorities
- Process management and improvement experience
- Proven expertise with standard research deliverable outputs (ex: data tables, toplines, report decks, cross-tabulation tools)
- Proven expertise with standard research inputs (ex: questionnaire design, coding specs & tab plans, sample plan & quotas)
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $115,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US
About the TeamThe SMX Communities team gives clients real-time access to their consumers via an engaging, social platform. Research activities include quant and qual - and regardless of approach, always encourage proactive, in-depth feedback through asking, listening, discussing, and co-creating.
