The Trade Desk

Director, Client Service

The Trade Desk$111K — $205K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of relevant experience, with 4+ years in programmatic trading or hands-on roles.
  • Strong background in client relationship management and nurturing.
  • Demonstrated success in driving revenue growth for large accounts.
  • 4+ years of proven management and leadership skills.
  • Exceptional relationship-building abilities with internal and external stakeholders.
  • Proficient time management and prioritization skills for fast-paced environments.
  • A commitment to personal development and coaching others.

Responsibilities

  • Oversee a portfolio of accounts, engaging with senior leaders and decision-makers.
  • Develop and track portfolio-specific goals aligned with company vision.
  • Motivate the team to achieve year-over-year account growth.
  • Manage team bandwidth, ensuring high-level account support and progress reporting.
  • Identify and nurture future business leaders to advance team growth.
  • Leverage capabilities and differentiators to increase revenue and address client needs.
  • Advocate for clients' product needs with senior internal stakeholders.
  • Foster trusting and productive relationships across all teams and functions.

Benefits

  • Comprehensive healthcare coverage (medical, dental, vision) for employees and dependents.
  • 401k plan with company matching for retirement savings.
  • Short and long-term disability coverage, along with basic life insurance.
  • Well-being benefits and tuition reimbursement for continued education.
  • Generous parental leave policy and flexible sick time accrual.
  • Vacation time up to 120 hours in the first year, increasing to 160 hours thereafter.
  • Around 13 paid holidays per year and employee stock purchase plan at a discount.
Full Job Description
What you'll do:
  • Provide oversight to a portfolio of accounts, participating in key client meetings while navigating relationships with senior leaders and decision makers at agencies.
  • Lead the development of portfolio-specific goals based on the company's vision and values and responsible for tracking progress of portfolio goals on a regular basis.
  • Motivate and empowering a team to drive consistent YoY account growth.
  • Manage for team bandwidth, delivering a high-level of account support and reporting progress against goals to management.
  • Thoughtfully identify future leaders of the business and grow talent on the team by developing the strengths of individuals for the next level of their careers
  • Know our capabilities and differentiators to help the team identify opportunities to leverage them to drive revenue growth and solve business needs.
  • Advocate internally with senior cross-functional stakeholders for clients' product needs.
  • Develop trusting and productive relationships with key stakeholders both internally and externally.
  • Maintain strong cross-functional relationships across Client Services with Sales and Trading leaders to help drive effective performance across all teams.
  • Communicate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.

Who you are:
  • 8+ years of relevant professional experience with 4+ years of programmatic experience in trading or hands-on-keyboard function. Enterprise or B2B experience is a plus.
  • Experience in developing, nurturing and managing client relationships.
  • Proven track record of driving revenue growth with large customer accounts.
  • 4+ years of strong management and leadership skills through a collaborative team approach.
  • Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.
  • Execute (and coach others to execute) timely in a fast-paced environment through effective time management and prioritization skills.
  • Drive adoption and continuous improvement of Client Service processes, tools, and workflows, establishing scalable best practices and holding the team accountable to consistent execution across the organization.
  • Ambition to develop personally and nurture the development of others.
  • Excellent influencing and negotiation skills.
  • Highly organized with a strong attention to detail.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is

$111,900-$205,200 USD

About The Trade Desk

The Trade Desk is a global advertising technology company that provides a self-service platform for buyers of digital advertising. The company was founded in 2009 and is headquartered in Ventura, California. The Trade Desk's mission is to empower buyers of advertising with the tools they need to reach their target audiences in a more efficient and effective way. The company's platform allows buyers to manage their advertising campaigns across multiple channels, including display, video, mobile, and social. The Trade Desk's technology uses advanced algorithms and machine learning to optimize ad campaigns in real-time, ensuring that buyers get the best possible return on their investment.
Learn more about The Trade Desk
Size
1,967 employees
Market Cap
$21.4 billion
Industry
Net Income
$242.3 million
Founded
2009
5 Year Trend
+42.6%
Revenue
$836 million
NASDAQ

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