Royal Bank of Canada

Director, Client Due Diligence & Onboarding

Royal Bank of Canada$125K — $150K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • University degree
  • Proven strategic leadership and ability to drive organizational change
  • Project management experience
  • Experience building and leading high-performing teams
  • Knowledge of AML/KYC regulatory requirements and risk management
  • Change management and continuous improvement mindset

Responsibilities

  • Create and deliver the target operating model to enhance client experience
  • Build and mentor Associate Directors and Managers
  • Develop and enhance key partnerships with business stakeholders
  • Ensure adherence to regulatory requirements and manage the AML/KYC control environment
  • Drive team effectiveness through people, process, technology, and data

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Access to a variety of job opportunities across business
Full Job Description
Job Description

What is the opportunity?

Join RBC Investor Services as Director of Client Due Diligence & Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Design and implement a target operating model that streamlines onboarding processes, reduces client friction, and accelerates time-to-market while maintaining rigorous compliance standards. Oversee critical technology initiatives to modernize our capabilities. Build and mentor a team managing both new client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution.

What will you do?
  • Create and deliver the target operating model to enhance client experience; drive team effectiveness through people, process, technology, and data; deliver on prioritized initiatives (e.g., Onboarding Target Operating Model, Fenergo Replacement).
  • Build and mentor Associate Directors and Managers; support career development; conduct performance management and provide continuous feedback.
  • Develop and enhance key partnerships with business stakeholders across RBC IS and enterprise; maintain client-facing relationships.
  • Ensure adherence to regulatory requirements and RBC risk appetite; manage the AML/KYC control environment; assess risks and develop mitigation plans; provide reporting insights.


What do you need to succeed?

Must haves:
  • University degree
  • Proven strategic leadership and ability to drive organizational change
  • Project management experience
  • Experience building and leading high-performing teams
  • Knowledge of AML/KYC regulatory requirements and risk management
  • Change management and continuous improvement mindset
  • Strategic Leadership
  • Client Experience Focus


Nice-to-have:
  • MBA
  • Certified Anti Money Laundering Specialist (CAMS) certification
  • PMP (Project Management Professional) certification
  • Lean Six Sigma certification
  • Prior experience with onboarding/KYC transformations


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.
  • Opportunities to take on progressively greater accountabilities.
  • Access to a variety of job opportunities across business.


Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-18

Application Deadline:

2026-09-09
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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