What You'll Do
This role will report to the General Manager of Card & Lending.
Splitit is building a new generation of offerings that extends our core value proposition into card and lending products. This is a ground-floor opportunity to help shape how these programs are structured, launched, and scaled.
Your initial focus will be helping bring Splitit's first card program to market. You'll work cross-functionally across internal teams and external partners to drive readiness, coordinate execution, and ensure the program launches successfully.
Following launch, you'll help establish and scale the operational foundation for the program-owning partner relationships, refining processes, and ensuring the program runs effectively day-to-day.
Responsibilities include:
- Program Build & Execution
- Drive readiness for Splitit's first card program across internal teams and external partners
- Structure workstreams and timelines to move the program from concept to launch
- Support onboarding of key partners (sponsor bank, servicer, network) and navigate setup requirements
- Identify risks, solve problems, and drive alignment across stakeholders ahead of launch
- Operational Build & Scale
- Help design and stand up core servicing processes (call center operations, disputes, statements, communications)
- Lead setup and coordination with the sponsor bank, including program configuration and approvals
- Partner with internal teams and vendors to run day-to-day program operations post-launch
- Establish KPIs and governance to monitor performance and improve over time
- Partner & Program Management
- Own day-to-day relationships with core program partners (servicer, sponsor bank, network)
- Coordinate ongoing program activities and ensure operational alignment across partners
- Ensure adherence to SLAs and effective execution of program processes and customer satisfaction
Who You Are
- 10+ years of relevant experience, with a strong background in launching and operating card programs at a senior level
- Strong understanding of the card ecosystem, including sponsor banks, processors, servicers, and networks
- Comfortable operating in ambiguous, build-from-scratch environments and bringing structure to complex programs
- Customer centric mindset with a focus on differentiated products and high quality user experiences
- Strong cross-functional collaborator, comfortable managing external partners while aligning multiple stakeholders and executive leadership
