Adobe Inc.

Director, C&P Customer Growth Initiatives

Adobe Inc.$223K — $323K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, Operations, Finance, or related field
  • 10+ years in program management, process management, or process improvement
  • 5+ years in sales execution or operations
  • Experience working with enterprise-level organizations
  • Strong understanding of customer feedback mechanisms

Responsibilities

  • Engage with customers and internal teams to gather insights
  • Develop strategic points of view based on customer data
  • Facilitate consistent communication across global DMe organization
  • Drive initiatives to understand customer priorities
  • Collaborate closely with VP Global C&P Sales to enhance outreach
  • Create initiatives to deliver real-time customer feedback to partners
  • Support DMe sales teams in prioritizing efforts based on insights

Benefits

  • Opportunity to impact business growth and innovation
  • Work with leadership to scale initiatives
  • Engage with a diverse set of teams and customers
  • Focus on enhancing customer experiences
  • Drive strategic initiatives across a global network
Full Job Description
The Opportunity

This role will engage with customers, internal teams and executive leadership to aggregate and disseminate insights from Adobe's priority customers across the extended Creativity and Productivity network. Creating a virtual feedback loop into Adobe's Executive Leadership, C&P Global Sales, Product, Marketing, and Sales Enablement organizations. It will increase the speed and consistency by which field insights are captured and communicated across the global DMe organization. Driving initiatives to better understand C&P customers' priorities, and identify the findings needed to ensure Adobes captures the highest customer wallet share.

What You'll Do

This candidate will have the enterprise experience vital to discern key customer patterns and trends; developing strategic and actionable points of view to amplify across the organization and enable speed of execution. With demonstrated success standing up global customer programs across matrixed enterprise organizations, and a proven track record of fostering cohesion and drive strategic initiatives forward. This role is considered pivotal in helping DMe field sales gain customer insights, and move with increased pace and knowledge as Adobe's new generative services are introduced.

The role will closely shadow the VP Global Creativity and Productivity (C&P) Sales to ensure a clear understanding of Adobe's C&P strategy and team initiatives. Helping scale the VP of Global C&P Sales' reach throughout the field sales team. This candidate's customer acumen, program management capabilities, and strong communication skills will ensure consistent and timely customer information flow across the organization. Helping the team prioritize their sales efforts.

This role will also require a leader to create a series of targeted DMe initiatives, with the goal better understand and communicate our customers' priorities while arming DMe business partners more efficiently and effectively with real time customer feedback.

The Director, DMe Growth Initiatives position offers a unique opportunity to make a significant impact on DMe's field sales teams' success and satisfaction while driving business growth and innovation. If you are someone that is passionate about delivering exceptional customer experiences and driving positive business outcomes, we're excited for you to apply.

What You Need to Succeed
  • Bachelor's degree in business, Operations, Finance or related field
  • 10+ years work experience in program management, process management, process improvement OR equivalent experience
  • 5+ experience in sales execution or sales operations


Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $176,900 -- $323,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $223,300 - $323,350

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ

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