Description

About the Role

As we continue to grow across home care, enterprise partners, and payer organizations, we're entering an exciting new phase of the company. Scaling successfully requires not only innovative technology, but also exceptional operational execution. That's where this role comes in.

We're looking for a highly analytical, curious, and execution-oriented Business Operations Director to join our Operations organization.

Reporting directly to the VP of Operations, you'll lead high-impact strategic and operational initiatives across the business. This role is ideal for someone who thrives in ambiguity, enjoys solving complex problems, and isn't afraid to build processes from scratch.

You'll work across virtually every function in the company to improve how we operate today while helping shape where we go next. From driving operational excellence to evaluating new market opportunities and leading company-wide initiatives, no two weeks will look the same.

This isn't a traditional Business Operations role with a fixed set of responsibilities. It's an opportunity to become one of the company's key problem-solvers, partnering directly with the VP of Operations to tackle our most important priorities as we continue to scale.

What You'll Do

• Operational Excellence: Drive continuous improvements across processes, execution, and organizational efficiency, while helping establish repeatable operating rhythms as the company continues to grow.
• Strategic Initiatives: Lead high-impact, cross-functional projects from ideation through execution.
• Market Intelligence: Conduct research and due diligence on new markets, products, and strategic opportunities.
• Business Strategy: Develop business cases and recommendations to support executive decision-making.
• Analytics & Business Intelligence: Serve as the company's source of truth for data and analytics, transforming insights into actionable recommendations that drive strategic decision-making.
• Cross-Functional Leadership: Partner with leaders across the organization to solve complex business challenges.
• Scalable Operations: Design frameworks, operating rhythms, and metrics that enable sustainable growth.
• Special Projects: Take ownership of emerging business priorities and strategic initiatives across the company.

Requirements

What We're Looking For

• 5-8+ years of experience in Business Operations, Strategy, Management Consulting, Strategic Finance, or a similarly analytical role.
• Experience in a high-growth startup or scaling SaaS company, ideally supporting rapid growth and organizational change.
• Proven track record of leading cross-functional initiatives and driving operational improvements.
• Experience evaluating new business opportunities, conducting market research, or building business cases.
• Exceptional analytical and problem-solving skills with the ability to turn ambiguity into clear, actionable plans.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent executive communication and presentation skills.
• Self-starter who thrives in fast-paced environments and enjoys taking ownership.
• Advanced Excel/Google Sheets skills; experience with BI tools and SQL is a plus.

You'll Thrive Here If You...

• Love solving problems no one has solved before.
• Prefer building over maintaining.
• Enjoy switching between strategic thinking and hands-on execution.
• Can influence without direct authority.
• Are naturally curious and ask "why?" before jumping to solutions.
• Enjoy working in a fast-moving, high-growth startup environment.
• Get excited by wearing many hats and learning new parts of the business.