Director, Business Operations ManagementYour role at DynatraceThe Director, D1 Operations (AMER) is a senior leader responsible for operating and scaling a high-impact post-sales operations function supporting the Insights and OnDemand organization. This role owns the operating model, translates strategy into execution, and ensures post-sales teams operate with speed, consistency, governance, and measurable outcomes.
As a member of the extended D1 Operations leadership team, you will lead a team of analysts and partner closely with the Insights and OnDemand leadership team to align global strategy and priorities. You will balance strategic ownership with select hands-on engagement on the highest-impact initiatives. This role requires deep post-sales operations expertise, strong cross-functional partnership, and a vision for applying automation and AI to reduce operational friction while scaling delivery excellence globally.
Key Responsibilities- Serve as the primary operational partner to post-sales Insights and OnDemand leadership, shaping and implementing global alignment of standards and priorities
- Lead, develop, and scale the regional D1 Operations team
- Partner with D1 Operations peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables
- Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team
- Establish and maintain a strong operating rhythm for the organization, including oversight of programs, reporting, workflows, and documentation
- Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions
- Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it
- Apply AI-enabled approaches to improve throughput, governance, and data quality
What will help you succeed Qualifications- 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software
- 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development
- Experience supporting large-scale post-sales organizations across both technical and non-technical functions
- Proven track record of delivering complex programs with measurable operational outcomes for a global organization
- Strong track record of delivering process improvement initiatives using structured methodologies as well as driving adoption and outcomes from those improvements
- Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders
- Deep analytical fluency with KPIs, dashboards, and executive-level reporting; ability to translate complex data into actionable business insights for senior leadership
Compensation and Rewards DOE, salary $190K-$200K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
