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The University of Miami/UHealth Department Medical Education has an exciting opportunity for a full-time Director, Business Operations to work in Miami, FL. The Director, Business Operations evaluates, administers, and directs all business and administrative matters including budget, operations, programs, and personnel administration for the assigned department. This position also provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management.

CORE JOB FUNCTIONS

• Directs, implements, coordinates, plans for and evaluates the business operations for the department/division, which may include statistical, performance and managerial reporting, decision and budget support, capital planning, and process improvement.
• Develops and ensures adherence to department's annual budget, in accordance with University guidelines and policies. Participates in financial analysis and planning including monitoring and reporting on monthly budget variances and opportunities to improve performance.
• Advances strategic financial plan and makes recommendations to senior management on how to best execute the department's plan.
• Formulates department policies and guidelines to carry out the University and department mission.
• Oversees the review, approval and reporting of all expenditures. Reviews and approves financial transactions.
• Creates and manages support systems to assure availability of cost effective supplies, equipment, and management information.
• Monitors contractual obligations and ensures consistency with departmental budget, goals, and programmatic initiatives.
• Evaluates existing internal controls and approval processes, and makes recommendations on how to improve fiscal integrity and operational efficiency.
• Implements department human resources actions, which may include hiring, terminations, salary etc. Recruits, trains, and prepares performance reports for staff.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

The Director of Business Operations for Medical Education is a senior administrative leader responsible for the strategic oversight, management, and coordination of business operations across the Department of Medical Education (DOME), Graduate Medical Education (GME), Undergraduate Medical Education (UME), Continuing Medical Education (CME), and the Office of Graduate Studies (OGS). The director will have dual reporting to the Associate Dean of Graduate Medical Education, serving as the primary support for GME and the Executive Director of Medical Education, serving as a member of the Medical Education Central Administrative Team. In this role, the Director provides enterprise-wide leadership for operational planning, financial stewardship, process improvement, compliance, and administrative infrastructure. The Director collaborates closely with institutional leaders, program directors, department administrators, finance, human resources, and faculty leaders to ensure operational excellence, regulatory compliance, efficient resource utilization, and successful execution of strategic initiatives.

Responsibilities are as detailed below:

Graduate Medical Education Administration

• Provides primary business operations oversight and support for Graduate Medical Education and initiatives.
• Works closely with GME leadership to coordinate administrative infrastructure necessary to support residency and fellowship programs.
• Assists in the planning and implementation of new programs, accreditation initiatives, and major organizational projects impacting GME.
• Supports operational readiness related to ACGME accreditation activities, site visits, annual reporting requirements, and institutional reviews.
• Coordinates with affiliated hospitals and clinical partners on administrative and operational matters impacting GME programs.

Medical Education Central Administration

Strategic & Operational Leadership

• Serves as a business operations leader for Medical Education, providing administrative and operational support across GME, UME, CME, OGS, and DOME.
• Leads the development, implementation, and continuous improvement of operational strategies that align with institutional priorities and Medical Education strategic goals.
• Directs business process assessments and operational improvement initiatives to enhance efficiency, quality, accountability, and customer service.
• Collaborates with senior leadership to identify operational risks, develop mitigation strategies, and establish sustainable business practices.
• Provides leadership and oversight for special projects, organizational initiatives, and cross-functional workgroups.
• Promotes a culture of collaboration, service excellence, innovation, and continuous improvement.
• Participates in recruitment, onboarding, evaluation, and retention efforts for administrative personnel.

Financial Management & Resource Stewardship

• Oversees and monitors operating budgets, expenditures, forecasts, financial transactions, and resource allocation across assigned Medical Education units.
• Serves as a liaison with the Miller School of Medicine Finance Office to support budgeting, reconciliation, forecasting, and financial planning activities.
• Reviews expenditures and purchasing activities to ensure alignment with institutional policies and approved budgets.
• Assists leadership in identifying operational efficiencies and funding opportunities to support strategic initiatives.
• Develops financial reports, dashboards, and business analyses to support informed decision-making.

Compliance, Risk Management & Internal Controls

• Establishes and monitors internal controls designed to ensure compliance with University policies, accreditation requirements, and regulatory guidelines.
• Develops and maintains standard operating procedures, business workflows, and operational documentation.
• Evaluates operational and financial risks and implements corrective actions as necessary.
• Supports audit activities and compliance reviews through documentation, reporting, and corrective action planning.
• Ensures adherence to institutional, state, federal, and accreditation standards.

Contracts, Agreements & Business Administration

• Oversees administrative coordination of contracts, affiliation agreements, service agreements, memoranda of understanding, and vendor relationships supporting Medical Education activities.
• Collaborates with Office of General Counsel, Procurement, and other stakeholders to facilitate agreement execution and compliance.
• Maintains tracking systems and operational processes related to agreements and business commitments.

Data Analytics & Performance Management

• Develops and monitors operational metrics, key performance indicators (KPIs), and business dashboards.
• Utilizes data analytics to evaluate organizational performance, identify trends, and support strategic decision-making.
• Provides executive-level reports and presentations to Medical Education leadership and institutional stakeholders.
• Recommends process improvements and resource allocation strategies based on operational performance data.

Stakeholder Engagement & Collaboration

• Serves as a key liaison among Medical Education leadership, faculty, institutional departments, affiliated hospitals, and external partners.
• Facilitates communication and collaboration across Medical Education divisions to support enterprise-wide initiatives.
• Represents Medical Education on institutional committees, task forces, and operational workgroups.
• Supports organizational change management and implementation of new systems, technologies, and operational processes.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelor's Degree in relevant field required; MA, MS, PhD or EdD strongly preferred
• Minimum 7 years of progressive experience
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.
• Ability to maintain effective interpersonal relationships.
• Ability to provide agility in addressing change.
• Ability to manage a budget and work within the constraints of that budget.
• Ability to recognize, analyze, and solve problems,
• Ability to direct, manage, implement, and evaluate multi- department operations.
• Ability to exercise sound judgement in making critical decisions.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Proficiency in computer software (i.e. Microsoft Office).
• Advanced knowledge of ACGME accreditation standards, medical education operations, and University policies, with a high level of accountability and commitment to compliance and academic integrity
• Strategic planning and operational leadership ability to direct, implement, and evaluate curriculum operations while translating priorities into measurable outcomes
• Strong financial and resource management skills, including the ability to manage a budget, work within constraints, and provide data-informed resource allocation recommendations
• Analytical and problem-solving skills, including the ability to recognize, analyze, and resolve complex operational challenges and drive process improvement through metrics and KPIs
• Exceptional leadership, communication, and interpersonal skills, with the ability to communicate effectively, build relationships, and collaborate across academic, administrative, and technical partners
• Ability to plan, delegate, supervise, and develop staff, exercising sound judgment, discretion with confidential information, and fostering accountability and engagement
• Technical proficiency and adaptability, including use of computer software (e.g., Microsoft Office, curriculum systems) and the ability to respond effectively to change in a dynamic environment

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status:
Full time

Employee Type:
Staff