TIAA

Director, Brand & Social Media Marketing

TIAA$113K — $151K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of marketing experience, particularly in social media marketing
  • Proven skills in developing and implementing effective social media strategies
  • Strong familiarity with major social media platforms like Facebook, Twitter, LinkedIn, and Instagram
  • Excellent written and oral communication abilities, especially in presentations
  • Effective time management and project management skills
  • Ability to build relationships with clients and peers

Responsibilities

  • Lead research and execution of marketing strategies to enhance brand appeal
  • Analyze market trends and customer behavior to inform brand decisions
  • Drive cross-functional alignment on brand positioning and marketing themes
  • Oversee brand marketing assets ensuring content integrity across touchpoints
  • Develop and execute the social media program, including content strategy
  • Create high-quality content that engages targeted audience segments
  • Monitor social media landscape and translate insights into actionable improvements

Benefits

  • University degree preferred
  • Working under limited supervision
  • Sedentary work environment
  • Influential role in shaping brand strategy and customer experience
  • Opportunity to work across multiple channels and teams
  • Ownership of social media performance metrics and strategic decisions
Full Job Description
Brand & Social Media Marketing

Working under very limited supervision, this job independently leads the development and execution of marketing initiatives that shape brand appeal and drive a consistently differentiated customer experience across Wealth Management. This role owns large-scale brand marketing programs end-to-end while holding full accountability for the Wealth Management brand's social media presence and long-term social strategy. The ideal candidate brings both advanced brand expertise and deep social media specialization, serving as the connective tissue between how the brand is positioned and how it shows up in culture - and actively influencing key decisions that define that positioning across the department and its cross-functional partners.

Key Responsibilities and Duties

Brand Strategy & Development
  • Independently leads the research, development, and execution of marketing strategies designed to maximize brand appeal and capture market opportunity, exercising advanced judgment in determining strategic direction with minimal guidance
  • Analyzes market trends, customer behavior, competitor activity, and opinion research to generate forward-looking insights that inform brand decisions with a 1-3 year horizon, proactively surfacing recommendations to senior leadership that shape Wealth Marketing's competitive positioning
  • Drives cross-functional alignment on brand positioning, marketing themes, and media channels by influencing key decisions across partner teams including Creative, Product, Digital, and Channel Marketing, ensuring brand strategy is integrated and consistently actioned across Wealth Management initiatives
  • Owns the review and governance of brand marketing assets across the department, applying advanced brand judgment to ensure content resonates with targeted customer segments and upholds the integrity of the brand across all touchpoints


Social Media Ownership & Execution
  • Holds full ownership and accountability for the social media program, independently directing content strategy, creation, operational execution, and ongoing program evolution across all platforms
  • Develops and publishes high-quality, original content that reflects advanced platform expertise and an authoritative brand voice, driving meaningful engagement across targeted audiences
  • Leads the content editorial calendar to orchestrate campaigns, timely marketing moments, and always-on publishing with a disciplined, results-oriented approach that supports broader Wealth Marketing objectives
  • Serves as the department's subject matter expert on brand voice and content standards, influencing how tone, terminology, and messaging are applied consistently across channels, audiences, and cross-functional teams
  • Monitors the competitive social media landscape and emerging platform trends with an intermediate understanding of the firm's competitive environment, translating insights into actionable program improvements that keep the brand ahead of industry shifts
  • Establishes, owns, and continuously refines the goals, metrics, and benchmarking framework for social media performance, independently assessing results against business objectives and making program-level decisions to optimize outcomes over a short- to medium-term horizon


Educational Requirements
  • University (Degree) Preferred

Work Experience
  • 5+ Years Required; 7+ Years Preferred

Physical Requirements
  • Physical Requirements: Sedentary Work


Career Level
8IC

Required Experience:
  • 5+ years of marketing experience, with a focus in social media marketing


Preferred Experience:
  • 7+ years marketing experience, with a focus in social media marketing
  • Ability to build relationships with clients and peers
  • Strong written and oral communication skills, specifically around presentations; creative thinker
  • Effective time management and project management skills
  • Proven ability to develop and implement social media strategies beyond just earning likes and followers
  • Strong familiarity with the business applications of social media platforms, including Facebook, Twitter, YouTube, LinkedIn, Instagram, Reddit, and TikTok
  • Proficient in variety of social media search, analysis, and content distribution tools (Hearsay, Hootsuite, etc.)


Related Skills

Accountability, Adaptability, Brand Management, Brand Positioning, Brand Strategy, Collaboration, Executive Presence, Influence, Inspires Others, Marketing Creativity, Marketing Strategic Planning, Problem Solving, Relationship Management, Story Telling

Anticipated Posting End Date:
2026-08-22

Base Pay Range: $113,000/yr - $151,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

About TIAA

TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance. The company is dedicated to helping those who teach, heal, and serve to achieve financial well-being. TIAA was founded in 1918 and headquartered in New York, United States.

TIAA Careers

Joining TIAA presents an unparalleled opportunity to become part of a team that prides itself on fostering a culture of growth, innovation, and leadership in the financial services industry. As a company deeply committed to the professional development and well-being of its employees, TIAA is where your career aspirations can take flight.

Work You’ll Do

At TIAA, we are dedicated to providing our employees with meaningful job opportunities that offer both challenges and rewards. We believe in nurturing the skills and talents of our team members through diverse career paths, leadership development programs, and continuous learning opportunities.

Explore Our Team

Become a part of a workforce that is as diverse as the clients we serve. At TIAA, we understand that unique perspectives lead to innovative ideas and better decision-making. Our inclusive culture supports diversity training, ensuring all team members can thrive.

Innovate with Us

TIAA is at the forefront of financial innovation. We encourage our employees to lead the way in developing new strategies and solutions that continue to redefine the industry. Our collaborative environment supports your ideas and fosters creativity at every level.

Grow Your Career

Whether you are looking for your first internship or a seasoned professional position, TIAA offers a range of employment opportunities to help you realize your potential. Take advantage of our comprehensive benefits package, competitive salaries, and programs designed to support your career growth.

Networking and Professional Development

Networking at TIAA goes beyond connecting with colleagues; it involves engaging with industry leaders and participating in high-impact mentoring programs. Our commitment to professional growth is evident through our robust training and development courses tailored to enhance your career journey.

Join Our Hiring Process

Embark on your career with TIAA through a straightforward hiring process. Start by exploring open positions that match your skills and interests on our Jobs page. Submit your resume, prepare for your interview, and let your journey of professional fulfillment begin.

Stay Connected

Keep up to date with the latest from TIAA Careers by signing up for job alert emails that provide insights into new positions and career opportunities. Our careers blog offers tips, industry-leading insights, and insider perspectives to help you stay ahead in your career.

TIAA: Empowering Professional Futures

At TIAA, we are not just offering jobs; we are building futures. We invite you to join our team and experience a career where your growth is our priority, and your potential is limitless.

Search TIAA Jobs

Discover the opportunities waiting for you at TIAA. Search for open positions that align with your career goals and apply today. Let’s innovate, lead, and grow together. [SEARCH TIAA JOBS] [READ CAREERS BLOG]
Learn more about TIAA
Size
17,000 employees
Industry

Similar Jobs

More Jobs at TIAA

More Business Services Jobs

Find similar Director, Brand & Social Media Marketing jobs: