Job DescriptionPosition SummaryThe Director BD Excellence HR will be responsible for driving the adoption and execution of the BD Excellence vision and strategy across our Human Resources organization.
This position is a key partner in our journey to BD Excellence, acting as reference and advisor to the EVP, Chief People Officer and will support the ExHRLT (Extended HR Leadership team) in managing the Continuous Improvement process, with emphasis on visual management, problem solving and kaizen and will assist in deploying of strategic plans, ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up. This position is responsible for delivering and coaching BD Excellence across the HR organization and processes in support of our ambition to deliver the tools and best-in-class approach to world-class customer experience through excellence.
This is a great opportunity for a dynamic and visionary leader with strong BD Excellence experience and expertise in business operations, process optimization, and change management, and highly capable of driving results in a matrix organization.
Success ProfileThe successful candidate will be a transformational, enterprise-minded continuous improvement leader who can translate the BD Excellence vision into disciplined execution across the global Human Resources organization, partnering directly with the EVP, Chief People Officer and ExHRLT to embed operating rigor, visual management, problem solving, kaizen, and KPI-driven performance management into the way HR delivers value.
They will bring deep experience in a mature continuous improvement environment, strong fluency in lean business systems, and a proven ability to drive measurable business impact in complex, global, matrixed organizations where influence, coalition-building, and accountability are essential. This leader will combine strategic systems thinking with a hands-on execution mindset, acting as both advisor and change agent to standardize best practices, build certified BD Excellence capability, strengthen HR's operating review mechanisms, and accelerate adoption of tools, behaviors, and routines that enable sustainable performance improvement.
They will be recognized for exceptional facilitation, executive communication, learning agility, personal integrity, and the ability to challenge existing paradigms while empowering leaders and associates to identify inefficiencies, remove obstacles, and deliver results that matter across BD.
Success is demonstrated by:
- Standardized BD excellence frameworks adopted consistently across the HR organization
- Strong organizational capability building and sustainable outcomes
- Effective governance, compliance, and execution disciplines
- Quantifiable improvements in operational efficiency, workforce effectiveness, and stakeholder satisfaction
Key Responsibilities The primary responsibilities will include:
BD Excellence Strategy Development and Deployment:
- Lead the development and alignment of the BD Excellence vision and strategy in the HR organization to support structured growth and innovation across various business and functional areas, with a primary focus on the deployment of the BD Excellence tools and processes that will drive best-in-class effectiveness
- Acts as air traffic control for the EVP, Chief People Officer and their Leadership Team, integrating the strategic and cross-functional workstreams whilst driving the Operating Review mechanisms. Responsible for overall performance of the deployment processes, process governance and program management in the CPO office
- In close alignment with the BD Excellence Office, support the deployment of the BD Excellence tools and standardized methodologies to drive results and deliver increased sales effectiveness and tool adoption
- Support the EVP, Chief People Officer and the ExHRLT in the standardization across the global organization, consolidating our best practices and enabling the organization to leverage best-in-class practices across the globe
- Provide BD Excellence expertise to facilitate and aid in the deployment of strategic plans, ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up
- Partner with BD Excellence Office in the development of BD Excellence tools and processes that will enable best in class execution, driving tool utilization and best practice adoption across the organization
- Own the deployment of BD Excellence tools and the roll out of standardized methodologies to drive effectiveness
- Cascade the BD Excellence toolbox, utilizing digital training tools, certification programs, and an apprenticeship mindset to embed BD Excellence into BD's culture
- Utilize best-in-class tools (Kaizen, Visual Management, Daily Management, Problem Solving) to drive results
- Explore external market capabilities and technologies to support BDX Continuous Improvement strategy, promoting excellence across the HR organization and acting as a change agent for strategic shifts
- Establish certified practitioners in the HR organization for BD Excellence tools, including Problem Solving Process (PSP) and Kaizen
- Drive problem-solving using a Toyota-based approach to create Pareto charts and develop actions to address key issues (80/20 rule)
- Use bowlers, key performance indicators, and action plans to drive prioritization and rigor based on clear metrics
- Support the EVP, Chief People Officer and the ExHRLT in driving key initiatives through BD Excellence
- Develop and facilitate continuous improvement (Kaizen) events to achieve and sustain improvement results
- Partner with the central BD Excellence team facilitate best-practice sharing, driving efficiency and impact in the strong execution of BD Excellence tools and processes
Leading Change through BD Excellence initiatives:
- Drive BD Excellence programs and initiatives to achieve long-term continuous improvement objectives
- Be a change champion in the deployment of BD Excellence in the HR organization and in the tools and mindset across the HR organization
- Challenge existing paradigms, encourage and promote internal and external best practice
- Drive collaboration to accept new ideas and achieve sustainable business improvements
- Lead efforts at organization level to improve the business and operation excellence and customer experience
- Organize the annual process to identify opportunities and lead the team to develop goals and action plans
Cultivate BD Excellence Culture and Capability Development:
- Develop and grow capability through the HR organization to establish the fundamentals of excellence, in close collaboration with the BD Excellence office
- Equip the HR Leadership Team with BD Excellence concepts and knowledge, focusing on external and internal benchmarking
- Be an expert (can teach and execute) in the BD Excellence fundamentals of Visual Management (VM)/ Daily Management (DM), Problem Solving Process (PSP), Kaizen
- Drive culture of continuous improvement by encouraging associates to identify inefficiencies and suggest improvements. Foster an environment where associates feel valued and empowered to give feedback and make change
- Design and implement programs or initiatives to raise awareness, adopt CI methodologies, and enhance capabilities of BD Excellence
EducationBachelor's degree in Sciences, Engineering, Human Resources, Operations Management or a related field is required. MBA or equivalent business experience preferred.
Required Experiences - Ten (10)+ years of experience in an organization with a continuous improvement culture where visual management, problem solving, and kaizen are embedded in business operations
- Five (5)+ years of Human Resources or relevant functional experience, with a track record of driving processes and achieving results in global, matrix organizations
- Demonstrated success driving business impact through continuous improvement and kaizen initiatives in fast-changing environments
- Significant experience applying Problem Solving, Visual Management, Kaizen, and KPI development to improve organizational performance
- Proven ability to drive results through cross-functional and cross-regional collaboration while holding teams accountable for outcomes
- Experience leading new programs and initiatives with limited direction
- Demonstrated learning agility, successfully taking on new projects, responsibilities, and roles in accelerated timeframes
- Experience partnering with leadership teams to drive organizational change, continuous improvement, and engagement
- Demonstrated success managing multiple priorities, projects, and deadlines simultaneously
Knowledge and Skills - Strong knowledge of Lean and Six Sigma business systems; Lean certification highly desirable
- Excellent facilitation, interpersonal, communication, and influencing skills, with the ability to engage stakeholders at all levels, including senior leadership
- Ability to build coalitions of support and successfully drive change in complex matrix environments
- Ability to translate strategic direction into execution through strong action orientation and a hands-on approach
- Dynamic and engaging presence with the ability to motivate others and operate with strong personal integrity
- Systems-thinking approach to problem solving
- Passion for continuous improvement, performance measurement, and problem solving
Additional:- Willingness to travel domestically and internationally as required (approximately 30-40%).
Required Leadership Capabilities and CompetenciesBD Leadership Commitments:
Deliver Results That Matter
- Takes customer needs and transforms them into a solution that creates value for customers, stakeholders, and shareholders
- Continually demonstrates the ability to utilize both control and influence to drive results
Win As One BD
- Proactively seeks opportunities to collaborate with colleagues to share and learn
- Always thinks globally and acts locally with cultural sensitivity and organizational savvy
- Continually works and leverages the power of the matrix
Remove Obstacles & Empower Others
- Engages personally in difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results
- Challenges are anticipated and addressed with a connection to the future vision, keeping a strong focus on cooperation and transparency
Courage to iterate, try new things and embrace change
- Looks beyond the "way we've always done it" and proactively seeks out innovation and best-in-class approaches whilst maintaining agility and speed
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Potential Discretionary LTI Bonus
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
