Role description

Role Business Analyst

Job Summary

Seeking a highly skilled production Support Business Analyst to join the Payments Core Team

This role focuses on ensuring the smooth operation of payment systems by managing incident tickets resolving production issues

and supporting continuous system improvements The ideal candidate will have strong analytical abilities experience in payment systems

support and a collaborative approach to working with both technical teams and business stakeholders

Key Responsibilities

Ticket Resolution and Incident management

Manage the lifecycle of incident tickets from identification to resolution ensuring all issues are tracked and documented

Manage and resolve incident tickets prioritizing based on business impact

Conduct root cause analysis and implement preventive measures

Provide regular updates to stakeholders on critical issues

Business Analysis System Enhancements

Act as the bridge between technical teams and business users to ensure system enhancements meet business requirements

Gather and document business requirements for system upgrades new features or process improvements

Support User Acceptance Testing UAT for new system functionalities ensuring they meet the expected standards before going live

Process Optimization

Collaborate on the design testing and implementation of system enhancements to support business objectives

Identify and propose process improvements in workflows to enhance efficiency and user experience

Documentation Reporting

Maintain detailed documentation of incidents resolutions and system changes for future reference and audits

Generate reports on system performance incident trends and key metrics to guide decision making and process improvement efforts