Role MissionInvent and lead a high-performing global Silicon FAE organization that delivers consistent customer outcomes from evaluation through deployment. Develop L1 capability and maintain clear operating boundaries across all support levels. This is an outstanding opportunity to build and drive the future of Arm's Silicon support strategy!
What You'll Do- Lead, mentor, and compose a distributed team of 10-12 Silicon FAEs across multiple regions and time zones.
- Own global execution quality for silicon customer support and evaluation motions.
- Operationalize an evaluation/deployment process.
- Establish staffing models, regional coverage, skill mapping, and on-call/critical issue frameworks.
- Define and track important metrics: Day-0 pass rate, time-to-first-result, MTTR/MTTI, critical issue quality, customer progression to production.
- Partner with Sales leadership, Account teams, Program Managers, and Engineering leaders on account strategy and delivery risks.
- Ensure predictable critical issue into L2/L3 with high-quality evidence and closure in the field Ines.
- Build technical enablement programs and career ladders for Silicon FAEs.
- Represent the field voice in roadmap, errata, tooling, and support-content priorities.
- Lead executive-level customer engagements for lighthouse/high-risk accounts.
Required Experience- 12+ years in semiconductor/customer engineering/FAE roles, including 5+ years leading senior technical field teams.
- Proven leadership of globally distributed customer-facing engineering teams.
- Strong background in server silicon/platform bring-up, deployment, and support models.
- Direct experience with server and network infrastructure ecosystem players (hyperscalers, OEM/ODM, cloud, networking).
- Demonstrated success operating cross-functionally with sales, product, and engineering at executive and working levels.
- Strong operational difficulty in RACI, lifecycle gates, incident management, and critical issue governance.
- BS in EE/CE/CS, or an equivalent level of experience (MS or equivalent experience preferred).
Preferred Skills and Experience- Experience crafting new FAE organizations during business model transitions (IP/CSS to silicon lifecycle ownership).
- Familiarity with Arm-based server ecosystems and Cloud AI infrastructure.
- Experience handling multilingual, multi-cultural teams across US/EU/China/Japan.
- Prioritize partner and customers' needs and achieve great solutions.
Salary Range: $323,000-$437,000 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
