JOB SUMMARY

As Director of AI Enablement & Strategy, you will own Ezee Fiber's enterprise AI program end to end. This is a high-visibility, high-impact role that touches every functional group in the company. You will design the systems, run the training, deploy the workflows, and prove the value. The person who does this job well will define how AI is used at Ezee Fiber for years to come.

ESSENTIAL FUNCTIONS
• Own and administer Ezee Fiber's Claude Enterprise environment - seat management, usage monitoring, vendor relationship with Anthropic.
• Build and maintain a company-wide prompt library and reusable workflow templates for each department.
• Partner with department heads to identify, prioritize, and deploy AI use cases across all 16 functional groups.
• Design and deliver AI training programs for team leads, managers, and department heads.
• Recruit, develop, and support an AI Champions network that drives grassroots adoption.
• Maintain AI usage policies in partnership with IT and Legal; ensure CPNI, PII, and data security compliance.
• Define KPIs for every AI initiative and report quarterly to senior leadership on business impact.
• Monitor the LLM market and recommend new capabilities before competitors adopt them.
• Build scheduled AI automations and agent-based tasks that reduce manual overhead across operations and finance.
• Serve as the internal AI expert resource for the C-suite.
• Track and report key milestones, project risks, operational performance, and KPIs to senior leadership.
• Conduct data analysis and operational reviews to improve forecasting and delivery predictability.

QUALIFICATIONS

Education and Experience Requirements: A Bachelor's degree in Business, Information Systems, Technology Management, Marketing, communications, or a related field is preferred. 6-10 years of experience in enterprise operations, digital transformation, or technology strategy.
• Demonstrated hands-on proficiency with Claude Enterprise, ChatGPT Enterprise, Microsoft Copilot, or an equivalent enterprise LLM platform-not theoretical familiarity. You use these tools daily.
• Proven track record of deploying technology or process change across multiple functional teams with measurable results.
• Strong facilitation and training skills-equally effective with a Contact Center team and the CFO's office.
• Experience designing prompt systems, workflow templates, SOPs, or knowledge management structures that others actually use.
• Familiarity with data governance, security policy, and compliance frameworks relevant to telecommunications (CPNI, PII a meaningful plus).
• High comfort with ambiguity - this program is being built, not inherited.
Preferred Qualification
• Prior experience in a transformation or AI program ownership role at a company of 300-2,000 employees - not just as a participant or advisor.
• Hands-on experience building custom Claude Projects, GPT configurations, API-adjacent automations, or structured prompt libraries deployed in a business context.
• Background in telecommunications, ISP, utilities, or a field-service-intensive business.
• Change management experience or certification (Prosci, CCMP, or equivalent).
• Experience with Salesforce, HubSpot, Genesys, or SolarWinds.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

Ability to travel up to 35% of the time to support AI strategy execution, stakeholder engagement, change management initiatives, and enterprise-wide adoption efforts across multiple markets.

TOTAL REWARDS
• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement