About the roleThe Director, Light Commercial Solutions Aftermarket is responsible for defining, accelerating, and executing Carrier's Light Commercial lifecycle value strategy across accessories, parts, services, connectivity, and digital solutions. This leader will serve as the enterprise orchestrator for aftermarket growth, working across a highly matrixed organization to drive a unified One Carrier customer experience that expands lifecycle revenue, increases customer retention, strengthens competitive differentiation, and accelerates connected ecosystem adoption.
Reporting to the Light Commercial Solutions BU leader, this role will lead the execution and continuous refinement of the five-year aftermarket growth strategy, partnering closely with Product Management, Engineering, Digital, Marketing, Sales, Analytics, Supply Chain, Customer Experience, M&A, Service, Parts, Controls, and Connected Solutions teams. This role will lead & manage two direct reports.
Key Responsibilities- Own the strategic roadmap and execution plan to expand lifecycle value capture across accessories, parts, services, connectivity, and digital offerings.
- Drive long-range aftermarket growth objectives across accessories attachment, parts pull-through, service penetration, connectivity adoption, and digital revenue.
- Lead the connected ecosystem strategy spanning equipment, controls, gateways, cloud platforms, analytics, and customer-facing digital applications.
- Serve as the primary integrator across Light Commercial, Parts, Controls, Commercial Service, Digital, and Distribution teams.
- Drive Design for Service, National Parts Program, connected diagnostics, digital ordering workflows, and predictive maintenance initiatives.
- Develop scalable direct, hybrid, and contractor-led service models that improve customer outcomes and expand lifecycle revenue.
- Partner with Sales, Marketing, Distribution, Replacement Components, Controls, ALC Field and Commercial Service organizations to execute aftermarket growth and customer success programs.
- Leverage installed base analytics, connected equipment data, and customer insights to identify growth opportunities and improve business performance.
- Evaluate build, buy, partner, and acquisition opportunities that accelerate lifecycle growth and strengthen Carrier's market position.
Required Qualifications- Bachelor's degree
- 10 + years of experience across HVAC, building technologies, connected solutions, aftermarket services, product management, and/or strategic business functions.
- 2+ years of people leader experience
Preferred Qualifications- Bachelor's degree in Engineering, Business, Marketing, Analytics or related field
- Demonstrated success leading cross-functional initiatives in highly matrixed organizations.
- Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)
- Exposure to key Aftermarket parts and services concepts (strongly preferred)
- Strong understanding of HVAC equipment, controls, digital technologies, services, and distribution channels.
- Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction
- Proven ability to influence senior leaders and translate strategy into measurable business results
- HVAC or related industry a plus
- Graduate degree preferred - MBA
- Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others
- Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs.
- Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively
- Proficient in Microsoft Office, CRM, and ERP systems.
Pay RangeThe annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position is entitled to both short and long-term incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 28 July 2026
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Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
