Job Description

NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management, a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization.

You will have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. You will lead and manage a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts. To be successful, you must possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.

Key Responsibilities

Leadership and Team Management:

• Responsible for leading a team of 15+ account managers and focused on driving incremental revenue, upselling & client retention
• Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations
• Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success; routinely survey to understand or anticipates the training and development needs of the team
• Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
• You lead by serving - your success is measured by your team's growth. You remove roadblocks, champion your people. You listen deeply, communicate transparently, and lead with humility

Operational Excellence and Automation Strategy:

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Proven ability to analyze large datasets, identify opportunities, and drive strategic action
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
• Evaluates decisions through the lens of product vision, user impact, and business outcomes - and communicates the 'why' clearly, especially when short-term asks are deprioritized in service of long-term benefit

Client Relationship Management:

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients
• Implement performance and reporting deliverables to monitor and improve campaign performance
• Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment
• Serve as an escalation contact for key clients or vendors, building and maintaining strong, long-term relationships

Qualifications

• 8+ years of proven client service management experience within premium media and advertising environments, including stewardship of agency holding company partnerships and end-to-end campaign execution across linear, streaming, and programmatic channels, with a track record of driving client satisfaction, renewals, and incremental revenue.
• 5+ years of people management experience, demonstrating strong leadership and mentoring skills/interest
• Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
• Willingness to travel and work overtime, and on weekends with short notice

Desired Characteristics:

• Resourceful self-starter who thinks like an owner; ability to work independently and adapt to change
• Deadline-driven and process-oriented personality
• Comfortable working in the fast-paced, dynamic and growing business
• Strong analytical reasoning and problem-solving skills

Additional Requirements:

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $180,000 - $225,000 + sales compensation incentive and long-term incentive eligible

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

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