This is a hybrid position based at our corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

Position Summary

The Director, AP Operations owns the day-to-day execution and performance of the centralized Accounts Payable function. This role is accountable for the operational health of AP: transaction processing, exception resolution, staffing, and service delivery to facilities, so that the Sr. Director, Accounts Payable can focus on strategy, platform initiatives, and organizational growth. The Director, AP Operations translates AP strategy into daily execution, manages the AP Manager and broader team, and ensures consistent, accurate, and timely payment processing across all centralized facilities.

Key Responsibilities

Day-to-Day AP Operations Management

• Own the daily operational performance of centralized AP, including invoice processing, payment runs, check printing, and electronic payment execution.
• Directly manage the AP Manager and provide oversight of centralized AP staff, ensuring adequate staffing, coverage, and workload balance.
• Serve as the primary point of escalation for day-to-day operational issues, exceptions, and service disruptions.
• Ensure AP operations run within established service-level targets for invoice cycle time, payment accuracy, and exception turnaround.

Tactical Execution of AP Strategy

• Execute against the strategic roadmap set by the Sr. Director, Accounts Payable, translating strategic initiatives into operational workflows and daily team priorities.
• Support the rollout and ongoing use of AP platforms (e.g., Coupa, Capturis) at the operational level, ensuring the team is trained, workflows are followed, and adoption is sustained.
• Provide operational input and on-the-ground feedback to shape strategic decisions and platform enhancements.

Facility Onboarding Support

• Support the onboarding of new facilities (including surgical hospitals) into centralized AP by managing the operational transition: staffing, workflow setup, and knowledge transfer.
• Ensure new facilities are fully integrated into standard AP processes, controls, and reporting once onboarded, and monitor early performance to catch and resolve issues quickly.

ePayables & Manual Check Reduction - Operational Execution

• Execute day-to-day initiatives to shift payment volume from manual checks to ePayables (ACH, virtual card, and other electronic methods).
• Monitor and report on manual check volume, ePayables adoption, and processing cost trends, flagging issues or slippage against targets to the Sr. Director.
• Identify recurring operational pain points that create dependence on manual checks and propose fixes at the process level.

Reporting & Quality Control

• Maintain accurate day-to-day operational reporting (volumes, exceptions, aging, error rates) and prepare input for leadership-level KPI reporting.
• Monitor for and resolve payment errors, duplicate payments, and control gaps; escalate risk of never events immediately.
• Support internal and external audit requests related to AP operations.

Team Leadership & Development

• Coach and develop the AP Manager and broader AP team, supporting career growth and building bench strength within the operational team.
• Manage performance, staffing decisions, and day-to-day people management for the centralized AP operational team.
• Foster a culture of accountability, accuracy, and continuous improvement within the operations team

Facility & Stakeholder Relationship Management

• Participate in and help drive recurring communication forums, such as weekly facility manager calls, addressing operational questions and service issues directly.
• Build strong working relationships with facility contacts to resolve day-to-day payment issues quickly and maintain service quality.

Key Performance Indicators (KPIs)

KPI Category

Target / Focus

Invoice/payment cycle time

Invoices processed and paid within target turnaround time

Payment accuracy & exceptions

Low error/exception rate; fast resolution of exceptions; zero never events

Manual check reduction (execution)

Operational delivery against manual check reduction targets set by the Sr. Director

ePayables adoption (execution)

Day-to-day progress converting vendors/payments to ACH and electronic methods

Facility onboarding support

Smooth, on-time operational transition for newly onboarded facilities

Service level to facilities

Facility satisfaction and responsiveness to payment/service issues

Team performance & retention

AP Manager and team performance, engagement, and retention

Qualifications

Education & Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or related field required.
• 5+ years of Accounts Payable or finance operations experience, including 2+ years in a people-management or supervisory role.
• Experience operating within a centralized or shared-services AP model preferred.
• Hands-on experience with AP/procure-to-pay platforms (e.g., Coupa) and payment automation tools strongly preferred.

Skills & Competencies

• Strong operational and process management skills, with a bias toward hands-on execution.
• Effective people manager, able to coach, develop, and hold a team accountable to daily performance standards.
• Detail-oriented with strong controls mindset to prevent payment errors and never events.
• Comfortable managing competing priorities and resolving issues under time pressure.
• Clear communicator, able to work effectively with facility stakeholders and escalate appropriately to the Sr. Director.

Working Relationships

This role reports to the Sr. Director, Accounts Payable and directly manages the AP Manager and centralized AP operational staff. The Director, AP Operations is the operational counterpart to the Sr. Director's strategic focus, ensuring that day-to-day execution keeps pace with the function's strategic direction, platform initiatives, and facility growth.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

*If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

*No Recruiters Please