We're looking for a
Director, Account Management to lead and scale our Account Management team. This leader will own existing customer expansion, renewals, and overall account health across a portfolio of high-value customers.
You'll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience. This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment.
What will you be doing?- You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.
- Lead a high-performing AM team - Develop and coach a team of Account Managers who are passionate about customer outcomes and business growth.
- Drive customer expansion - Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion.
- Establish AM fundamentals - Partner with the CRO and VP of Sales to define team KPIs, roles and responsibilities, success metrics, and operating rhythms.
- Collaborate cross-functionally - Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.
- Own customer outcomes - Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.
What skills and experience do you need?- 4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
- Proven experience developing and leading AM functions - You've been an early AM leader before and know what good looks like from the ground up.
- Experience leading a team focused on AM motions - You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations.
- Strong coaching and people leadership skills - You know how to develop talent, deliver feedback, and create a culture of accountability and growth.
- Strategic and execution-oriented - You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done.
- Data-driven mindset - You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact.
- Excellent collaboration skills - You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes.
Nice to Have- Experience with support or CX platforms.
- Familiarity with usage-based or product-led growth models.
- Background working with mid-market and enterprise customers.
Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.What we offer- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
