ServiceNow

Dir, Expert Services Mgmt

ServiceNow • $120K — $150K *
Toronto, ON M3C 0E3In-Person
Business Services
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15+ years of leadership experience in professional services with roles like PMO Leader, Program/Project Management, or Consulting.
  • 15+ years of consulting experience in complex, global organizations.
  • Proven experience leading teams of 50 or more employees.
  • Strong background in designing and developing service capabilities and service portfolios.
  • Demonstrated ability to influence and consult across enterprise software solutions and digital transformations.

Responsibilities

  • Drive service sales and manage delivery execution across Canadian customers.
  • Develop and execute the strategic business plan for growth and market penetration.
  • Lead sales strategies and portfolio management to meet regional revenue targets.
  • Collaborate with teams to ensure successful implementation of ServiceNow solutions.
  • Cultivate and maintain strong customer relationships across the Canadian market.
  • Monitor performance metrics for delivery execution and identify areas for improvement.
  • Mentor the ServiceNow delivery team and foster partnerships within the ecosystem.

Benefits

  • Up to 50% travel annually based on customer needs.
  • Bilingualism (English/French) is seen as an asset but not mandatory.
  • Federal government security clearance assistance may be offered at the company’s discretion.
  • Work flexibility options available, supporting remote or hybrid models.
  • Commitment to professional development and team advancement.
Full Job Description
Job Description

The Role
  • As the ServiceNow Director, Engagement Management, Canada, you will play a pivotal role in driving services sales and managing delivery execution across our customers in Canada, spanning all industries. You will be responsible for overseeing successful solution delivery across the full Canadian customer base, fostering deep and meaningful customer relationships, and maximizing business opportunities within the Canadian region.
  • What you get to do in this role:
  • Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
  • Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
  • Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
  • Provide active and visible leadership and guidance to a team of ServiceNow professionals.
  • Cultivate and maintain strong relationships with existing and potential clients.
  • Stay abreast of industry and regional trends along with development of new business opportunities.
  • Drive customer satisfaction by delivering high-quality solutions and exceptional service.
  • Execute with customer centricity as a core value.
  • Monitor and analyze delivery execution performance metrics to identify areas for improvement.
  • Develop and implement initiatives to enhance operational efficiency and effectiveness.
  • Build and nurture relationships with internal stakeholders through partnership for joint goals.
  • Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap.
  • Promote continuous improvement practices for delivery/engagement.
  • Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
  • Collaborate to identify, develop, and maintain partners that align with our Growth Success Network objectives.
  • Up to 50% travel annually, driven by customer needs and internal meetings.


Qualifications

Qualifications

To be successful in this role you have:
  • 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required): PMO Leader, Program/Project Management; Product Management; Services or Solution Sales; Consulting; Process Engineering.
  • 15+ years of consulting experience across complex, global organizations.
  • Experience in leading and mentoring a team of fifty or more employees.
  • Experience designing and developing service capabilities and developing & building on service portfolios.
  • Proven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven, and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management, business, and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Pre-sales and Enablement teams.
  • Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills.
  • Ability to interact with and influence a wide range of employees, including executive management and entry-level personnel across a wide number of ServiceNow departments.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Strong organizational and time management skills.
  • Travel required up to 50%.
  • Must be based in Canada and hold Canadian citizenship or permanent residency.
  • Bilingualism (English/French) is an asset but not mandatory.
  • Federal government security clearance, or willingness to undergo the clearance process, is an asset.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Business Services Jobs

Find similar Dir, Expert Services Mgmt jobs:

NationwideToronto, ON