Job Description:Position Purpose:The Digital Workplace Specialist role exists to support The Salvation Army's Digital Workplace function by ensuring technology systems, devices, and organizational data are secure, reliable, and aligned with organizational policies. The role contributes to the organization by managing daily operations such as system monitoring, reporting, research, testing, deployment, and implementation support, helping employees effectively use technology to deliver services and achieve business objectives. Through continuous improvement and the evaluation of new technologies, the position helps enhance productivity, security, and the overall digital experience across the organization.
Key Accountabilities:- Manage endpoint vulnerability remediation by ensuring timely patching, deploying security updates, and maintaining compliance across all organizational devices.
- Deploy standardized software solutions to end-user devices in accordance with established procedures, security requirements, and operational standards.
- Provision computers, tablets, mobile devices, and virtual desktops with secure configurations, encryption, policies, and optimal performance settings.
- Develop and maintain operating system images and upgrades that support diverse user personas and evolving business needs.
- Configure and support videoconferencing technologies to enable reliable collaboration, communication, and meeting experiences across the organization.
- Monitor endpoint systems, services, SaaS platforms, and security controls to ensure operational stability, compliance, and proactive issue resolution.
- Integrate digital workplace technologies with identity, security, asset management, remote access, and related IT services to deliver a seamless user experience.
- Investigate security anomalies, major incidents, and escalated technical issues, providing advanced troubleshooting and contributing to timely resolution efforts.
- Produce operational reports, knowledge resources, and technology insights that support informed decision-making, continuous improvement, and user productivity.
- Collaborate with project teams, vendors, IT stakeholders, and end users to implement new technologies, support organizational initiatives, and promote best practices in security and digital workplace adoption.
Education and Experience Qualifications- Must have a university degree related to Computer Science or Information Technology.
- ITIL v4 Foundations Certification preferred.
- Minimum of three (3+) years managing or supporting IT systems and platforms.
- Minimum of two (2+) years of experience with endpoint management, analytics, automation tools, and digital employee experience (DEX).
- Experience supporting enterprise digital workplace technologies, including endpoint management, security, identity and access management, virtualization, and cloud-based services.
- Experience using scripting, automation, and AI-enabled technologies to improve operational efficiency and drive continuous improvement initiatives.
- Working knowledge of ITSM platforms, remote management tools, network monitoring solutions, and modern endpoint management technologies.
- Strong technical expertise in Microsoft Windows, Apple macOS, Apple iOS, Microsoft 365, and modern web browsers.
- Knowledge of digital employee experience (DEX) principles, emerging technologies, Generative AI, and industry best practices.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues, identify root causes, and implement effective solutions.
- Excellent written communication and technical documentation skills, with the ability to create clear, accurate, and accessible resources.
- Strong verbal communication, interpersonal, and stakeholder management skills, with the ability to explain technical concepts and influence decision-making.
- Demonstrated ability to manage competing priorities, maintain attention to detail, and deliver high-quality results in a fast-paced environment.
- Commitment to continuous learning, professional development, and maintaining the highest standards of integrity, discretion, and confidentiality.
Compensation: The target hiring range for this position is $70,241.60 to $87,796.80 with a maximum of $105,372.80.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
