Caterpillar, Inc

Digital Tech Support Analyst

Caterpillar, Inc$99K — $133K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Information Systems, Computer Science, or related field.
  • 2 years of experience in Tier 2 or Tier 3 technical support roles.
  • Experience with relational databases, including support and reporting.
  • Proficient in creating and running Python scripts.
  • Familiarity with API tools such as Postman.
  • Knowledge of VisionLink, Product Link hardware, and SOS Web Services.
  • Experience with ticketing systems like SalesForce, Service Now, and Azure DevOps.

Responsibilities

  • Develop technical roadmaps to support business objectives.
  • Analyze business requirements and technical gaps.
  • Conduct risk assessments and root cause analysis.
  • Communicate client feedback to technology teams to improve deliverables.
  • Monitor performance of digital products and support customer issues.
  • Document technical issues and track resolution processes.
  • Provide technical assistance for digital product liability audits.

Benefits

  • Medical, dental, and vision benefits.
  • Paid time off including vacation and holidays.
  • 401(k) savings plans with employer matching.
  • Health Savings Account (HSA) options.
  • Flexible Spending Accounts (FSAs).
  • Career development opportunities.
  • Employee assistance programs and wellness initiatives.
Full Job Description

Career Area:

Job Description:

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661.

Deliver technical roadmaps on business processes and applications to support business objectives, standards and processes. Analyze business requirements, current technical gaps needed to support business strategies and expectations. Conduct risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution. Communicate about client feedback to technology teams to improve deliverables and meet business requirements. Monitor overall performance of assigned digital products and provide best in class support for customer issues through resolution. Provide Worldwide support for overall performance (including reliability, durability, maintainability, and serviceability) of assigned current and future digital products. Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. Report in all forms from customers, dealers, industry reps and subsidiaries. Analyze and troubleshoot software issues, development of interim corrective actions or identification of temporary workarounds. Formally document issues and provide follow-up on the resolution process with industry and development teams. Adhere to defined service level agreements for solutioning issues reported by customers, dealers, and Cat internal team members. Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels. Stay current with all digital products and applications, also develop and maintain digital products and application knowledge base and training materials. Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc. Participate in Safety Audits and provide technical assistance for defense in digital products and application liability lawsuits. Conduct dealer and customer visits to provide expert technical assistance on urgent field issues for digital products and applications.

REQS: This position requires a bachelor’s degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field plus 2 years of experience as a Tier 2 or Tier 3 Support Analyst, Application Support Specialist, Technical Support Engineer, or related occupation. Additionally, the applicant must have employment experience with: (1) Relational databases support, querying and database reporting; (2) Creating and running Python scripts; (3) Postman or other tools used to generate and receive API requests and responses; (4) VisionLink, Product Link hardware, and SOS Web Services; and (5) SalesForce, Service Now, Azure DevOps and other ticketing and SaaS platforms. Travel: None. Telecommuting: None.

Summary Pay Range:  

$99,840.00- $133,810.00

Compensation and benefits may vary depending on multiple individualized factors, job level, market, location, job-related knowledge, skills, individual performance, and experience.  Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

        * These benefits also apply to part-time employees

Applicants who are interested in this position should apply via www.caterpillar.com/careers, search [Digital Tech Support Analyst / Reference # R0000379812] #LI-DNI.

 

 

This position requires working onsite five days a week. 

 

 

 

Visa Sponsorship is not available for this position.

Posting Dates:

June 29, 2026 - October 28, 2026

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

Internship Programs

Kickstart your career with a Caterpillar internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment at our company. As an intern, you will work alongside experienced professionals and gain insights that will benefit you as you advance in your career.

Benefits and Culture

Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Ready to start your journey at Caterpillar, Inc.? Explore our career portal for the latest job opportunities.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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