OverviewWhat we're looking forThis position will work with Toyota and Lexus dealers and Field personnel to coordinate and manage the SmartPath/Monogram dealer launch process, from initial dealer kickoff meeting through dealer launch week training.
What you'll be doing- Lead and facilitate remote SmartPath dealer meetings as part of the SmartPath Pre-Launch dealer activities.
- Lead and facilitate dealer training as required during SmartPath launch week, either remotely or in person.
- Promote the implementation of positive process change within the fixed operations department.
- Manage a portfolio of between 3-5 dealers at any one time through various stages of the SmartPath launch lifecycle.
- Facilitate and communicate resolution of dealership technical and systems issues with SmartPath Technical Support team.
- Communicate SmartPath program updates (e.g., new functionality, program pricing, technical issue resolution) as required to dealers and regions.
- Work with Toyota dealers and Field personnel to identify critical business metrics to measure the overall success and dealer adoption of SmartPath.
- Assist SmartPath dealers and Toyota Regions with ongoing training, change management, and process improvement activities as required.
- Serve as a SmartPath subject matter expert (SME) for SmartPath product suite.
- Learn and demonstrate mastery of new SmartPath product functionality.
- Provide timely communication and feedback to SmartPath Retail Training consultants.
- Follow up with dealers and drive completion of SmartPath launch activities to ensure adherence to SmartPath launch schedule.
What you bring- Bachelor's degree (or higher), or equivalent professional work experience that is relevant to this position.
- Experience in a Toyota or Lexus field office or in positions at HQ with significant responsibility for dealer interaction. Retail experience in a dealership would also be considered in lieu of field experience.
- Strong understanding of automotive consumer digital user experiences and user interfaces.
- Strong project management skills.
- Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
- Strong ability to build cross functional relationships across the TMNA organization, IS, TFS, Marketing, etc.
- Proficiency with Microsoft Suite of tools including Office 365.
- Knowledge and experience in designing and implementing successful dealer programs.
- Knowledge of the latest digital trends and best practices in online marketing and e-commerce.
- Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships.
- Strong analytical skills and data-driven thinking.
- Excellent speaking and presentation skills.
- Ability to plan and mange field travel, including setting itineraries and managing travel across a diverse group of dealers and geographic territories.
- Ability and willingness to travel up to 75% of the time.
Added bonus if you have- Previous Toyota field experience and/or Dealership Retail experience.
- Strong knowledge of dealer fixed operations including customer experience, service flow, efficiency, parts department processes, etc.
- Experience in a variety of marketing disciplines at Toyota and/or Lexus that involve implementation of digital platforms.
- Experience in business process mapping and process improvement initiatives.
What We'll BringDuring your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
