This job is in the Digital Marketing department. Serves as a strategic partner in shaping product direction through deep customer understanding. Leads high impact studies, sets research direction across product areas, and helps raise the bar for insights, rigor, and customer empathy.
Essential Functions- Leads strategic research that influences long-term roadmap and vision.
- Scopes and executes complex mixed-methods studies across journeys or segments.
- Drives stakeholder alignment and champion the voice of the customer.
- Supports prioritization decisions through data-driven insights.
- Mentor junior researchers and improve team maturity and visibility.
- Performs other duties as assigned.
Additional Details:- Help establish and evolve Research Operations practices, driving alignment across teams, processes, and stakeholders
- Design and scale a centralized research knowledge management ecosystem for insight discovery and reuse
- Socialize and evangelize research outputs, being an advocate for insight-driven decision-making and increased research adoption
- Implement AI-enabled capabilities to improve insight discovery and consumption
- Support participant management operations, including recruitment workflows and vendor coordination
- Maintain and improve standard dashboards for data democratization
- Partner cross-functionally with Design, Product, Engineering, and Legal to improve research efficiency and impact
- Establish governance standards to ensure research quality, privacy, technical standards, and compliance
- Provide support for international research, including translations, survey wording consistency with cultural considerations, international legal approvals
- Evaluate and optimize research tools to support end-to-end workflows
- Enable research best practices through templates, guidance, and training
Preferred Qualifications- Experience as an early or first Research Operations hire building function from the ground up
- Experience supporting enterprise-scale or global research organizations
- Familiarity with taxonomy design, metadata systems, and information architecture
- Experience implementing AI or automation in research workflows or knowledge systems
- Strong understanding of UX and CX research methodologies and their application to product development
Location Details:This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.
Minimum EducationBachelor's degree in business or related field. In lieu of a degree, eight (8) years of practical experience may offset education requirements.
Minimum ExperienceFour (4) years of research experience in product or UX teams. Experience leading customer segmentation, journey mapping, or behavioral modeling.
Knowledge, Skills and AbilitiesFamiliarity with impact measurement or product-market fit validation. Demonstrated ability to drive clarity in ambiguous or high-stakes situations. Expertise in research planning, facilitation, synthesis, and communication.
Job ConditionsSome business travel may be required.
Preferred Qualifications: Pay Transparency: USA: $8,007.29/mo - $18,149.85/mo, CO: $8,007.29/mo - $17,393.61/mo, CA: $8,452.14/mo - $14,413.11/mo, NJ: $8,452.14/mo - $13,523.42/mo, ME, OH & VT: $8,452.14/mo - $15,124.88/mo, MN: $8,452.14/mo - $16,637.36/mo, IL & NV: $8,452.14/mo - $17,393.61/mo, MD, NY, VA & WA: $8,452.14/mo - $18,149.85/mo, MA: $8,896.99/mo - $18,149.85/mo, RI: $9,786.68/mo - $16,637.36/mo, CT: $9,786.68/mo - $17,393.61/mo, DC & HI: $10,231.53/mo - $17,393.61/mo, NYC: $10,231.53/mo - $18,149.85/mo
Pay: Additional Details: Pay Transparency:The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.
For details on our comprehensive benefits, click here.
