YOUR ROLE

The Manager, Digital Operations will lead the evolution of core digital operations processes and readiness capabilities across the Victoria's Secret digital ecosystem. You will partner cross-functionally with Digital Merchandising, Platform Teams, Creative Operations, Brand Operations, and Leadership to establish scalable operational frameworks that drive predictable launches, improve efficiency, and unlock future innovation.

This role requires a blend of strategic thinking, operational excellence, stakeholder leadership, and change management. You'll help define the future state while ensuring today's business continues to operate effectively and efficiently.

YOUR IMPACT

Drive Product Readiness Excellence

• Develop and own a strategic Launch Readiness roadmap aligned to key business priorities and customer experience goals.
• Establish scalable, repeatable readiness frameworks and execution milestones.
• Identify operational risks, process gaps, and opportunities for optimization across the digital product lifecycle.
• Create visibility into readiness health, progress, and priorities through reporting, communication, and governance routines.
• Implement measurement frameworks that improve predictability and operational performance.
• Lead Operational Transformation
• Build operational processes that bridge current-state workflows with future digital capabilities and automation initiatives.
• Partner with Product, Platform, and Technology teams to translate business needs into scalable solutions.
• Support adoption of new tools, platforms, and capabilities through thoughtful change management and operational readiness planning.
• Develop future-state process maps, operational models, and governance structures that support long-term growth.
• Build Scalable Ways of Working
• Establish clear processes, standards, ownership models, and decision frameworks across complex cross-functional workflows.
• Drive continuous improvement initiatives that simplify execution, reduce friction, and improve launch outcomes.
• Create documentation, training materials, and operational resources that enable consistency and scalability.
• Foster a culture of operational excellence and accountability.

Champion Change Management and Adoption

• Lead operational adoption strategies for new capabilities and process enhancements.
• Develop repeatable approaches for testing, training, launch readiness, and post-launch continuous improvement.
• Measure adoption success and identify opportunities to improve stakeholder engagement and business outcomes.
• Ensure teams are equipped and supported through periods of organizational and technological change.

Influence Across the Organization

• Serve as a trusted partner and thought leader to stakeholders across business leaders and technology partners.
• Facilitate cross-functional alignment, drive decision-making, and remove obstacles to execution.
• Communicate complex initiatives clearly to executive and working teams.
• Build strong partnerships that enable collaboration, trust, and organizational effectiveness.

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YOUR EXPERIENCE

Mindset

• Thrives in environments experiencing growth, transformation, and change.
• Builder mentality with a passion for developing new capabilities, teams, and processes.
• Continuous improvement mindset with a strong bias toward action and problem solving.
• Comfortable navigating ambiguity and creating structure where none exists.
• Naturally curious and always looking for better ways to operate.
• Takes ownership and proactively drives outcomes.

Leadership Qualities

• Strong self-starter who can independently identify priorities and deliver results.
• Ability to influence without direct authority across diverse stakeholder groups.
• Exceptional organizational and project leadership skills.
• Skilled at balancing strategic thinking with executional excellence.
• Demonstrates resilience, adaptability, and optimism during periods of change.
• Builds trust through transparency, communication, and consistent delivery.

Experience

• Experience in Digital Operations, Project Management, Digital Operations, E-commerce Operations, or related fields.
• Strong background managing cross-functional initiatives and operational process improvement.
• Experience supporting technology implementations, operational transformations, or change management initiatives.
• Demonstrated ability to establish frameworks, governance, and scalable operational processes.
• Strong communication, facilitation, and stakeholder management skills.

This is a unique opportunity to help shape the future of Digital Operations at Victoria's Secret & PINK. You'll have the chance to build and scale a growing capability, influence strategic priorities, partner with leaders across the organization, and create meaningful impact on the digital customer experience.

If you're excited by transformation, energized by building something new, and passionate about creating operational excellence that enables business growth, we'd love to meet you.