Amtrak

Digital Forensics & IT Specialist - 90412583 - Washington

Amtrak • $107K — $140K *
Washington, DC 20011In-Person
Information Technology
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, Cybersecurity, Digital Forensics, or related field; or equivalent experience.
  • Experience with Windows and/or Linux server configurations and maintenance.
  • Prior customer-focused support experience handling technical issues.
  • Networking knowledge at CCNA level, including VLANs and firewalls.
  • Experience managing sensitive data protection, backups, and system integrity.
  • Strong communication skills to explain technical issues to non-technical users.
  • Proven reliability in completing tasks independently and on schedule.

Responsibilities

  • Provide technical support to DIU and Office of Investigations users nationwide.
  • Troubleshoot and restore service across various technical environments as needed.
  • Maintain Windows, Linux, and macOS server and workstation environments.
  • Manage identity and access controls along with device policies for workstations.
  • Administer disaster recovery environments and conduct preventive maintenance.
  • Troubleshoot network and security infrastructure issues including firewalls and encryption.
  • Collaborate with investigators to analyze digital evidence in criminal cases.

Benefits

  • Comprehensive health, dental, and vision plans.
  • 401K retirement plan with employer matching.
  • Paid time off and wellness programs.
  • Support for education expenses and Public Service Loan Forgiveness eligibility.
  • Life insurance and short/long term disability provisions.
Full Job Description
SUMMARY OF DUTIES

The Digital Forensics and IT Specialist supports the Digital Investigations Unit (DIU), the division responsible for complex cybercrime investigations and for supporting field investigations through digital forensic examinations and technical operations. The incumbent helps operate and secure the DIU's self-contained forensic network, a purpose-built environment of physical and virtualized systems maintained in-house and provides server and workstation administration; network and security support; identity, device, and access management; data protection and recovery; and customer support for DIU and Office of Investigations (OI) users nationwide.

ESSENTIAL FUNCTIONS

  • Serves as a primary point of contact for DIU and Office of Investigations users nationwide, providing responsive technical support for hardware, software, account, connectivity, and access issues affecting investigative operations.
  • Troubleshoots and restores service across DIU physical, virtual, network, and cloud-based environments escalates issues outside the unit's control and provides extended or on-call support as needed.
  • Supports and maintains Windows, Linux, and macOS server and workstation environments, including configuration, imaging, deployment, patching, logging, and software maintenance.
  • Provisions, configures, and maintains examiner workstations, virtual machines, identity and access controls, device policies, single sign-on, multifactor authentication, and least-privilege access.
  • Supports administration of DIU virtualization, storage, backup, and disaster recovery environments, including capacity monitoring, file restoration, root cause analysis, and preventive maintenance.
  • Maintains and troubleshoots network and security infrastructure, including connectivity, firewall rules, access controls, segmentation, secure remote access, encryption, and certificate lifecycle support.
  • Performs system and security monitoring, reviews logs and scheduled jobs, supports incident investigation and remediation, and assists with endpoint protection, vulnerability assessment, penetration testing, and risk management activities.
  • Supports implementation, testing, maintenance, and user access for forensic, investigative, automation, evidence-processing, archival, malware-scanning, and custom DIU/OI tools and services.
  • Monitors forensic and automation tool output and technical logs to confirm proper operation, support quality assurance, and maintain reliable evidence-processing workflows.
  • Coordinates assigned technical work with users, stakeholders, mission partners, and the DIU Special Agent in Charge; assists with IT projects, hardware and software implementation, documentation, procedures, and knowledge-base maintenance.
  • Collaborates with Criminal Investigators in gathering and analyzing digital evidence from computers, mobile devices, body worn media, vehicle systems and other electronic devices in support of criminal and noncriminal cases.
  • Conducts computer and mobile forensic examinations that are consistent with those standards established by Amtrak OIG, as well as reflective of current trends and techniques within the law enforcement, OIG, and professional communities. This may include the testing of forensic software and other appropriate automated analytical tools to meet diverse investigative requirements.


MINIMUM REQUIREMENTS:

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Digital Forensics, Information Systems, or a related field; or an equivalent combination of education, specialized training, and progressively responsible IT systems administration experience as described below.
  • Experience administering, configuring, and maintaining Windows and/or Linux server environments, including managing system accounts, permissions, and authentication controls, and performing system patching, updates, and performance monitoring.
  • Experience providing customer-focused end-user support, including diagnosing and resolving hardware, software, account, and connectivity problems.
  • Networking knowledge at the CCNA level, to include working with VLANs, routing, and access control lists (ACLs), and the ability to troubleshoot connectivity and access issues across firewalls, VPNs, and segmented or restricted networks.
  • Experience implementing controls to protect sensitive data, managing backups and recovery processes, and maintaining system integrity, auditability, and availability.
  • Experience supporting IT systems that process sensitive, confidential, or legally protected information.
  • Strong written and verbal communication skills, including the ability to explain technical issues clearly to non-technical users.
  • Strong customer service orientation, with patience and professionalism when supporting end users.
  • Proven reliability and ownership: able to take assigned tasks and deliverables and complete them by agreed deadlines with minimal follow-up or supervision.
  • Strong troubleshooting and problem-solving instincts, with the persistence to track issues to root cause and restore service quickly when systems go down.
  • Ability to work independently as well as in a team environment with minimal supervision.
  • Ability to multitask and manage competing priorities with attention to detail.
  • Ability to maintain composure in stressful situations and to safeguard the confidentiality of sensitive information.
  • Ability to cooperate across organizational boundaries to reach shared goals.
  • Creativity, flexibility, and the ability to work in a fast-paced environment with changing priorities.
  • Analytical, problem solving, and basic project management skills.


PREFERRED:

  • Relevant certifications, such as CompTIA Security+, Network+, or A+; Cisco CCNA; Microsoft, Red Hat, or Linux administration certifications; virtualization certifications; and security certifications such as CySA+, GCED, CISSP, or CISM.
  • Digital forensics certifications or coursework, such as GCFE, GCFA, EnCE, CFCE, or ACE, or comparable hands-on forensic training.
  • Experience with clustered or hyperconverged virtualization platforms.
  • Experience scripting and automating administrative tasks (for example PowerShell, Python, or Bash).
  • Experience using AI-assisted tools to improve scripting, automation, systems administration, documentation, or investigative workflows.
  • Experience supporting on-premises and cloud-based forensic analysis platforms.
  • Prior experience in a law enforcement, legal, investigative, or other evidence-handling environment.
  • A demonstrated passion for technology and hands-on learning, such as maintaining a home lab, pursuing self-directed technical projects, or otherwise staying current with new tools and techniques.


COMPENSATION:

The hiring salary range for the Digital Forensics & IT Specialist is $107,508 - $140,136. This is the starting salary range and does not reflect the full salary range of the position. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. In addition to your salary, Amtrak OIG offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID: 166787
Posting Location(s):District of Columbia

Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

About Amtrak

Discover the wealth of opportunities awaiting you with Amtrak, the nation's premier passenger rail service. Learn about the high-paying positions and the benefits of joining a mission-driven organization committed to connecting communities.

Amtrak's Legacy and Mission

Since its inception in 1971, Amtrak has been at the forefront of connecting cities and communities across North America with its extensive network of passenger rail services. Born from the need to revitalize the nation's train transportation system, Amtrak has grown into a symbol of national pride and technological advancement in public transport. With a steadfast commitment to safety, efficiency, and reliability, Amtrak's mission transcends mere transportation; it aims to create a more connected society. Through continuous investment in the modernization of its fleet and infrastructure, Amtrak demonstrates an unwavering dedication to enhancing the passenger experience and setting the standard for rail travel in North America.

Why Choose Amtrak?

Choosing a career with Amtrak means more than joining a leading transportation company; it represents a commitment to fostering safety, driving innovation, and serving the community. Amtrak stands out as an employer for its holistic approach to employee development, offering a supportive environment where safety is paramount—not just for passengers but for every team member. Innovation is at the core of Amtrak's operations, where cutting-edge technology and creative solutions are embraced to improve service and efficiency. Moreover, a career at Amtrak is an opportunity to contribute to a service that plays a crucial role in the lives of millions, enhancing connectivity and accessibility while upholding values of environmental stewardship and community service. Whether you're passionate about engineering, customer service, or logistics, Amtrak offers a dynamic and rewarding work setting where you can make a tangible impact.

Amtrak's Hiring Process

Visit Amtrak’s official website to gain insights into the steps to join Amtrak, from application to acceptance.

Application Submission

Submitting a standout application that captures your qualifications and enthusiasm for rail service. You can find tips on how to write a resume that makes employers want to interview you here.

The Interview Process

Amtrak uses a unique interview process to screen candidates. For more details on the exact stages, visit their official website and contact their human resources department. For more general tips about how to prepare for a successful interview, go here.

Background Checks and Final Steps

Amtrak prioritizes the safety of its passengers and employees. That means certain candidates may be required to complete a background check before they begin working. Visit Amtrak’s official website for more information about which specific roles may require a background check.

Employee Benefits and Perks

Amtrak careers are not just rewarding in terms of salary but in overall well-being. Discover the comprehensive benefits package that makes Amtrak such an excellent employer.

Health and Wellness

Contact Amtrak’s human resources department for details on Amtrak's health, dental, and vision plans, emphasizing the commitment to employee health.

Retirement and Financial Planning

Full-time employees at Amtrak often take advantage of the retirement planning options available to them. Explore the 401(k) plans, pension options, and financial planning services available to employees by contacting Amtrak’s HR department.

Work-Life Balance

Amtrak currently has initiatives in place to support a healthy work-life balance, including flexible scheduling and paid time off. Visit their website for more details.

Training and Development Programs

Unveil the pathways for professional growth through Amtrak's dedicated training and development offerings.

Onboarding for Success

Amtrak ensures new hires are welcomed, oriented, and prepared for their roles.

Continuous Learning Opportunities

Ongoing education and training programs designed to advance your skills and career are available for ambitious employees. Consult with Amtrak’s HR department for more specific details.

Diversity and Inclusion Initiatives

Amtrak is committed to creating an inclusive workplace that values and respects diversity.

Building a Diverse Workforce

Amtrak's strategies and programs are aimed at fostering diversity within its team.

Inclusion in the Workplace

Initiatives to ensure all employees feel valued, included, and empowered to contribute fully.

Career Growth Opportunities at Amtrak

Amtrak offers upward mobility and career advancement paths to ambitious and talented professionals.

From Entry-Level to Leadership

Amtrak thrives because of ambitious employees who take advantage of the potential for growth within the company. The right person can start at an entry-level and advance to leadership positions at Amtrak.

Specialized Career Tracks

Some specialized roles within Amtrak offer unique challenges and rewards, including technical and leadership positions.

Embark on a Rewarding Journey with Amtrak Careers

Choosing Amtrak as the next step in your career path offers more than just a job—it opens the door to a world of opportunities where your growth, well-being, and success are at the forefront. Amtrak careers are synonymous with a commitment to excellence, not only in transportation but in fostering an inclusive and supportive work environment. At Amtrak, employees are valued as the most crucial asset, a belief that is reflected in the comprehensive benefits, continuous learning opportunities, and career advancement programs designed to elevate your professional journey.
Learn more about Amtrak
Size
20,000 employees
Industry
Transportation
Founded
1971
* Ladders Estimates

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