TeleTech

Digital Forensics and Incident Response, Senior Manager

TeleTech$142K — $266K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in digital forensics, incident response, or cybersecurity investigations
  • 3+ years leading incident response or forensic investigation teams
  • Experience managing multiple teams and promoting employee development
  • Expertise handling complex cybersecurity incidents with various stakeholders
  • Proven ability to develop and maintain relationships in the cybersecurity market
  • Knowledge of forensic methodologies and evidence management
  • Strong skills in expanding client relationships and communicating business risks

Responsibilities

  • Identify and pursue growth opportunities during DFIR engagements
  • Serve as a trusted advisor to senior stakeholders on cybersecurity issues
  • Direct operational performance and client delivery for incident response teams
  • Lead team leads and senior personnel, focusing on career management
  • Maintain relationships with insurance carriers and law firms to support business growth
  • Ensure compliance with DFIR policies and represent the organization at events
  • Develop repeatable playbooks to enhance incident response effectiveness

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial planning and retirement benefits
  • Paid leave and tuition assistance programs
  • Professional development opportunities
  • Recognition awards for exceptional employee performance
  • Work-life programs and dependent care support
Full Job Description
Digital Forensics and Incident Response, Senior Manager

The Opportunity:

Identify and pursue opportunities during DFIR engagements to connect clients with Booz Allen’s cybersecurity products and advisory services, translating incident findings into broader client needs and expanding relationships through strategic account coordination. Serve as a trusted advisor to senior stakeholders, fostering long-term cyber resilience and growth by developing repeatable playbooks, coaching practitioners, and tracking performance metrics to drive measurable revenue and service expansion. Direct the strategic direction, operational performance, and client delivery for multiple incident response teams, overseeing complex investigations and ensuring alignment with legal, regulatory, and business requirements. Serve as a senior advisor during high-severity incidents, communicating with executives, legal counsel, insurance carriers, and other stakeholders. Lead and develop team leads and senior personnel, managing career development, performance, and disciplinary actions while promoting a culture of accountability and technical excellence. Maintain relationships with cyber insurance carriers, breach counsel, law firms, and corporate clients, supporting new business opportunities and practice growth. Ensure compliance with DFIR policies and standards, review significant findings and deliverables, and represent the organization at industry events.

You Have:

  • 7+ years of experience in digital forensics, incident response, cybersecurity investigations, or cyber risk

  • 3+ years of experience leading incident response teams or forensic investigation teams

  • Experience managing multiple teams, team leads, senior technical personnel, or a geographically distributed workforce, including with employee development, career management, performance management, and disciplinary actions

  • Experience leading complex cybersecurity incidents involving executive, legal, insurance, or regulatory stakeholders and serving as a senior advisor during ransomware, data breach, business email compromise, or insider threat

  • Experience developing and maintaining client relationships within the cyber insurance, legal, incident response, or cybersecurity markets

  • Experience connecting clients with relevant cybersecurity products, platforms, and advisory services

  • Knowledge of digital forensic methodologies, evidence preservation, chain of custody, investigative documentation, and defensible reporting

  • Ability to identify new opportunities, expand client relationships, contribute to business growth, and communicate technical findings and business risks to executives, boards, legal counsel, insurers, and senior stakeholders

  • Ability to travel up to 25% of the time and work outside standard business hours as required

  • Bachelor’s degree in Cybersecurity, Computer Science, Business Administration, or Digital Forensics

Nice If You Have:

  • Experience building or expanding a digital forensics or incident response practice

  • Experience working with cyber insurance carriers, claims teams, insurance brokers, breach counsel, and insured organizations

  • Experience with pipeline management, utilization, profitability, and engagement economics

  • Experience negotiating statements of work, master services agreements, retainers, pricing structures, or preferred-provider arrangements

  • Experience developing thought leadership, executive briefings, conference presentations, or market-facing content

  • Ability to demonstrate client relationships and develop and grow a portfolio of business

  • Master’s degree in Cybersecurity, Computer Science, Business Administration, Digital Forensics, or a related field

  • CISSP, CISM, GCFA, GCIH, GREM, GNFA, EnCE, CFCE, CCE, or similarCertification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $142,900.00 to $266,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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