Job HighlightsJob Title: Digital Experience Developer
Reports To: Director, Operating Systems and Strategy
Location: Dallas, TX ( must live in Dallas area)
Hours Required: Full-Time, Exempt
Travel: Up to 10%
About the RoleAs TOCA continues to scale, the digital experience for players and families is critical to how the brand grows and how guests engage with our services.
From discovering TOCA online to booking sessions, managing memberships, and interacting with TOCA Centers digitally, every touchpoint should feel seamless, intuitive, and connected to the in-center experience.
We are seeking a Digital Experience Developer to optimize the digital journey across TOCA's web platforms, mobile tools, and operational systems. This hands-on role will identify friction, design better experiences, and turn ideas into real improvements for our players, families, and teams.
You'll work closely with marketing, operations, and technology partners to ensure digital tools support both growth and day-to-day execution across TOCA Centers.
Your Game PlanCross-Functional Collaboration & Product Input (30%)- Partner with marketing, operations, finance, and training teams to understand how digital tools support the guest and teammate experience
- Act as a strong advocate for the guest experience when evaluating and prioritizing digital improvements
- Collaborate with TOCA Center teams to understand real-world workflows and identify friction points in the digital journey
- Coordinate with external vendors and technology partners to support execution of digital enhancements
Digital Journey Optimization (45%)- Drive improvements to the digital guest journey across booking, enrollment, payments, and membership management
- Identify friction points in the user experience and design solutions that improve usability, clarity, and convenience
- Translate business needs and user feedback into clear feature requirements and enhancements
- Support prioritization and implementation of digital improvements that increase adoption and reduce operational friction
- Contribute to the evolution of digital experiences across web and mobile platforms through continuous iteration and testing
Digital Adoption & Operational Support (25%)- Increase the percentage of bookings, enrollments, and transactions completed through digital channels
- Improve how players and families manage memberships, scheduling, and communication through digital tools
- Reduce reliance on manual processes by improving digital workflows and user experience
- Ensure digital tools effectively support both guest interactions and TOCA Center operations
Qualifications & Experience- 5-8 years of experience in digital product, customer experience, or digital operations within a multi-location or scaling organization
- Experience improving web, mobile, or digital platform experiences with a focus on usability and adoption
- Experience working cross-functionally across operations, marketing, and technology teams
- Ability to translate business needs and user feedback into product improvements and feature requirements
- Familiarity with CRM systems, booking platforms, or subscription-based products preferred
- Strong analytical, problem-solving, and communication skills
Please note, while we aim to provide a comprehensive job description, responsibilities may evolve as the organization grows and business needs change.
