This role is a Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution. The Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. KEY RESPONSIBILITIES • Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management. • Align with product managers to clearly articulate product strategy to the delivery team. • Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities. • Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities. • Perform triage on critical issues and communicate consistently and clearly with all concerned parties. • Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use. • Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions. • Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity. • Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes. • Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done. • Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents. • Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations. QUALIFICATIONS • Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience. • Five or more years of insurance, financial services, digital, or other relevant work experience. • Three or more years of product, analysis, technology, and/or design experience. • Three or more years of leading cross functional teams. • Experience defining and delivering digital business initiatives to execute on a product roadmap. • Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps. • Ability to translate strategic plans into tactical daily actions for execution. • Ability to lead cross-functional teams without formal authority. • Comfortable managing concurrent projects in a fast-based, results-driven environment. • Comfortable with ambiguity, leading work autonomously, and making independent decisions. • Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues. • Excellent skills in presentation, facilitation, communication, and negotiation. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.