Req ID: 365820
We are currently seeking a Digital Architect ServiceNow Presales Senior Manager to join our team in Plano, Texas (US-TX), United States (US).
Job Title: ServiceNow Pre-Sales Solution ConsultantLocation: Remote (with occasional travel as needed)
Role Overview:NTT DATA is seeking a dynamic and experienced
ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.
Key Responsibilities:Pre-Sales Leadership & Deal Strategy- Support opportunity qualification and Lead discovery, and solution strategy for complex multi-industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
- Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
- Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.
AI & Cross-Platform Solution Design- Design end-to-end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
- Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
- Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for the phases of the engagement.
Value Engineering- Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
- Prototype user-centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine-and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
- Create outcome-based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
- Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
- Build sales and pre-sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one-pagers, customer stories).
Qualifications:- 6-8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
- Proven expertise in complex, cross-industry deals: discovery through close, executive storytelling, solution governance.
- Deep hands-on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
- Excellence in value-based solutioning, value journey creation (TCO/ROI), and outcome-centric road mapping.
- Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
- Proven ServiceNow partner/SI ecosystem experience (co-sell, co-market, and delivery alignment with ServiceNow)
- Exceptional communication, problem solving, and design thinking skills; comfortable leading C-suite conversations and technical deep dives.
- Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience
- Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM),
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role $110,000 TO $170,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
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