Career Area:Product Support
Job Description:Job Summary:Join us as a
Digital Adoption Representative with the Digital Adoption and Customer Success organization within Cat Digital! Here you'll be at the forefront of innovation-empowering our dealer network with cutting-edge technology, enhancing customer satisfaction, and fueling business growth. In this dynamic role, you'll be the strategic force behind key digital initiatives, helping our partners thrive in a rapidly evolving marketplace. If you're a forward-thinker who thrives on collaboration, problem-solving, and making a measurable impact, this is your opportunity to lead change and make a difference. Let's build something extraordinary together.
What You Will Do:- Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
- Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption.
- Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly.
- Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience.
- Supports the development and manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications.
- As a Digital Adoption Representative, you will support two dealers situated in the Southern US District.
What You Will Have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Communicates the importance of customer needs/expectations and commits to resolving them.
- Meets regularly with customers to understand their wants, needs and expectations.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Explains the requirements, deliverables, costs, and criticalities of the assignment.
- Documents client's objectives and project scope.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Identifies, obtains, and organizes relevant data and ideas.
- Recognizes, clarifies, and prioritizes concerns.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Provides prompt and effective responses to client requests and interactions.
- Works with clients to address critical issues and resolve major problems
Considerations For Top Candidates:- Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), SIS
- Knowledge in MS Suite including Excel and PowerPoint
- Knowledge of CRM tools such as Salesforce and ERP platforms
- Ability to influence internal business partners, dealers and customers on the various digital tools to drive adoption and utilization.
Additional Details:- This role requires >50% travel at assigned CAT dealerships
Summary Pay Range:$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:July 30, 2026 - August 16, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Not ready to apply? Join our Talent Community.
