JOB SUMMARYReporting to the Technical Training Supervisor, this role is responsible for evaluating, creating, tailoring, and maintaining technical documentation, service training literature, wiring schematics, trouble-shooting trees, training materials, and other internal and external technical documents. Duties will include but are not limited to: researching technical topics and associated engineering drawings for new and existing products, creating diagrams for service training literature and trouble-shooting guides, liaison with internal and external engineering personnel to garner deep understanding for a wide array of technical documentation and creation.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Develop, review, revise, and maintain service manuals, troubleshooting guides, repair procedures, wiring schematics, technical service bulletins, and other technical publications.
- Serve as the subject matter expert (SME) for EV and alternatively powered vehicle technical documentation, diagnostic procedures, and service content development.
- Research new and existing vehicle systems, engineering drawings, specifications, and service requirements to create accurate technical documentation.
- Collaborate with Engineering, Product Development, Technical Training, and Field Service teams to ensure technical content reflects current product designs and service requirements.
- Analyze field service data and recurring technical issues to identify trends and develop effective troubleshooting procedures and decision trees.
- Create and maintain service training materials that support technician development and improve diagnostic effectiveness across the service network.
- Utilize OEM and industry-standard diagnostic tools to validate troubleshooting procedures for scripted diagnostic documentation creation
- Craft tailored documentation to support complex field issues involving EV propulsion systems, batteries, charging systems, thermal management, and vehicle communications networks.
- Ensure all technical publications and related training materials are accurate, consistent, user-friendly, and compliant with established documentation standards.
- Communicate complex technical concepts clearly and effectively to audiences with varying levels of technical expertise.
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS- Extensive knowledge of automotive service operations, diagnostic methodologies, and vehicle repair practices.
- Advanced understanding of electric vehicle systems, including high-voltage batteries, charging systems, power electronics, electric propulsion systems, and thermal management systems.
- Strong working knowledge of vehicle electrical systems and network communications, including CAN, J1939, and OBD-II protocols.
- Demonstrated contributions to a variety of technical publications which may include service manuals, troubleshooting guides, technical service bulletins, repair procedures or other similar technical literature.
- Proficiency with automotive diagnostic software, service tools, and technical documentation platforms.
- Ability to interpret engineering drawings, electrical schematics, service specifications, and technical data.
- Knowledge and application of NFPA 70E electrical safety standards and safe work practices around high-voltage systems.
- Qualification and demonstrated experience working on or around high-voltage electric vehicle systems.
- Strong analytical and problem-solving skills with the ability to identify root causes and develop effective corrective actions.
- Exceptional written communication skills with the ability to translate complex technical concepts into clear and concise documentation for a variety of audiences.
- Experience utilizing 3DEXPERIENCE (3DX), technical illustration software, or similar documentation tools preferred.
- Experience with Adobe Creative Suite and technical content development software preferred.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Self-starter with the ability to work independently and collaboratively in a fast-paced environment.
BASIC EDUCATION AND EXPERIENCE REQUIRED- High school diploma or GED required.
- Minimum of 10 years of experience in automotive technical service operations, including diagnostics, repair support, service engineering, and technical problem resolution.
- Minimum of 3 years of field experience or product development supporting alternatively powered vehicles, preferably battery electric vehicles (EVs).
- Minimum of 2 years of experience developing service manuals, troubleshooting guides, repair procedures, wiring schematics, technical service bulletins, or similar technical service documentation.
- All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
WE VALUE- Ability to anticipate and understand customer needs and provide guidance
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
- Strong project management skills. Exposure to difficult or complex projects a plus.
- Ability to influence stakeholders
- Effective communication and ability to communicate complex details in a clear manner.
- Flexible workspaces and work hours to help you unleash the best you.
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES- Continued Professional Development
- Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching
WORK CONDITIONThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Office environment and production environment
- Must work in a manufacturing environment with exposure to heat, cold and noise
- Occasional periods of standing or sitting for extended periods of time
- You must wear appropriate PPE when and where required
- Frequent communication with people throughout the day
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
