DescriptionThe Role
We are seeking an experienced New York-based DevOps / Site Reliability Engineer to join our DevOps team and own the reliability, stability, and operational support of our production systems.
This role focuses on production ownership, monitoring, incident response, and on-call support, providing critical coverage. You will work with a modern cloud-native stack and play a key role in keeping systems highly available, secure, and performant.
Day-to-Day Responsibilities
- Own the reliability, availability, and performance of our production environments.
- Operate production Kubernetes (EKS), including cluster upgrades and Helm deployments.
- Manage scaling and capacity using KEDA, Karpenter, and HPA for resource optimization.
- Manage AWS Cloud environments including EC2, Lambda, AWS Batch, Elasticache, RDS, and more.
- Evolve infrastructure as code using Terraform and Helm with security best practices.
- Support GitLab CI/CD pipelines, resolving deployment issues and improving stability.
- Design observability systems using Prometheus, Grafana, and EFK to reduce alert fatigue.
- Solve networking issues involving TLS, Load Balancing, VPCs, NAT, and VPN.
- Support compliance initiatives and respond to security-related incidents.
- Leverage AI-powered tools as a standard part of your workflow for automation and productivity.
- Lead incident response end-to-end, including troubleshooting, mitigation, and resolution.
- Perform deep-dive RCA to drive long-term corrective and preventive actions.
- Participate in on-call rotations to provide consistent operational coverage.
RequirementsMinimum Qualifications
- 3+ years of hands-on DevOps / SRE experience
- Strong production experience with Docker and Kubernetes
- Solid knowledge of AWS (EKS, EC2, Organizations, RDS, S3, CloudWatch, Lambda, DynamoDB)
- Experience with monitoring, logging, and alerting systems
- Proficiency with Terraform, Helm, and GitLab CI (or similar)
- Strong troubleshooting skills across infrastructure, CI/CD, and networking
- Scripting experience with Bash and Python
- Willingness to participate in on-call rotations
- Familiarity with pub/sub systems (SQS, Kafka, or similar)
Nice to Have
- Experience with Redis, Airflow, Databricks, Spark/EMR
- GitOps workflows and advanced Git usage
- Experience supporting databases such as Postgres, Snowflake, or ClickHouse
Join a team where you'll own and improve the reliability of critical production systems end to end, with real autonomy and impact, directly supporting premier clients globally. You'll work on a modern, cloud-native stack operating at scale, tackling meaningful performance and resilience challenges. And you'll do it alongside a highly collaborative, global DevOps and R&D team-sharing standards, tooling, and operational expertise across regions.
