Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Join our Development Platforms portfolio as a DevOps II (Support & Operations)

We are expanding our Support and Operations team within the Development Platforms portfolio to provide reliable production support for all our products and services. In this role, you’ll help keep critical platforms running smoothly by responding to incidents, improving observability, supporting CI/CD operations, and contributing to defect fixes in Java-based applications. If you enjoy troubleshooting, collaborating under pressure, and continuously improving operational practices, we’d like to meet you.

What you'll do here:

• Handle production incidents end-to-end (triage, severity assessment, escalation, stakeholder communications, and documentation).
• Implement and test low to moderately complex code changes to fix defects in Java-based applications.
• Use monitoring and logging basics to accelerate troubleshooting and contribute to root cause analysis (RCA).
• Support cloud-based environments and build exposure to providers such as AWS, Azure, or GCP.
• Work with Kubernetes basics and container fundamentals (Docker/containers).
• Support CI/CD operations: read pipeline logs, re-run jobs, and assist with Git/Jenkins workflows.
• Apply security fundamentals (policies/roles, secrets management, encryption, firewall/WAF concepts, audit trails).
• Follow governance and compliance practices (data classification, PII handling).
• Contribute to proof-of-concept (PoC) activities for vendor selection (scope, success criteria, recommendation, documentation).
• Collaborate effectively with teammates, communicate clearly, and stay calm and structured during high-severity events.

What you bring to the table:

• Bachelor’s degree in Computer Science (or related field) or equivalent experience.
• 3 to 5 years of overall experience (intermediate profile), ideally in operations, support, DevOps, or software engineering.
• Expert level experience with Java applications (implementing and testing defect fixes).
• Familiarity with monitoring/logging concepts and incident management practices.
• Exposure to cloud concepts and at least one cloud provider (AWS/Azure/GCP).
• Foundational knowledge of Kubernetes and containers (Docker).
• CI/CD fundamentals (Git, Jenkins; ability to interpret pipeline results and logs).
• Awareness of security and compliance basics (secrets, access controls, encryption, auditability; PII/data handling).
• Strong soft skills: clear communication, teamwork, good documentation habits, and composure under pressure.
• Relevant technology certifications (asset).
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required, but you must be eligible to work in Canada.

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