Permanent Full Time

The Engineering Specialist, Secure Print & Document Services provides technical leadership, engineering support, operational governance, and continual improvement for Canada Life's enterprise print services and Secure Print platform.

Working within End User Technology, the role owns the design, implementation, support model, vendor coordination, and service maturity of Secure Print and related document services, ensuring they remain secure, reliable, compliant, and aligned to business needs.

What you will do

Secure Print Platform Engineering

• Lead engineering, configuration, testing, upgrades, and technical standards for Secure Print platforms, print infrastructure, authentication, secure release, queues, servers, SaaS integrations, and supporting services.

Service Ownership Support

• Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User Technology standards.

Security, Risk & Compliance

• Maintain security controls, access and authentication standards, encryption and secure transmission requirements, audit evidence, compliance documentation, and remediation support for print-related risks and findings.

Operational Excellence

• Provide Level 3 support, lead root cause analysis, support incident/problem/change processes, monitor service performance, contribute to major incident response, and improve automation and operational readiness.

Vendor Coordination

• Coordinate vendors and support partners, manage escalations, participate in service reviews, track commitments, support evaluations, and contribute to contract or licensing reviews as required.

Project Delivery

• Lead technical workstreams, deployment planning, implementation support, migration activities, and delivery of assigned Secure Print and document services roadmap initiatives.

Accessibility & Document Services

• Support accessible document technologies, document modernization, digital-first workplace strategies, and standards that improve usability and accessibility.

Documentation & Governance

• Maintain technical standards, architecture diagrams, runbooks, troubleshooting guides, support models, governance evidence, and audit-ready documentation.

What you will bring

Required

• 5-8 years of experience supporting enterprise technologies, print infrastructure, workplace technology services, operational support, service management, vendor coordination, troubleshooting, and technical communication.

Preferred

• Preferred experience includes Secure Print platforms, enterprise print management, Microsoft 365/Azure, Active Directory and identity management, ITIL, audit/compliance support, accessibility, or document management.

Key Competencies

Technical leadership; service ownership; problem solving; operational excellence; collaboration; clear communication; continuous improvement.

Success Measures

• Service availability, reduced incidents, audit/compliance outcomes, adoption and customer experience, roadmap delivery, vendor performance, documentation completeness, operational readiness, and improved print service efficiency.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto, Winnipeg.

The base salary for this position is between $68,800 - $114,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

#LI-Hybrid

Requisition ID: 6622

Category: Corporate Functions

Location: