CallMiner

DevOps Engineer

CallMiner$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of proven experience as a DevOps Engineer or similar role.
  • Expertise with AWS and Azure cloud services.
  • Strong experience in Docker and Kubernetes.
  • Proficiency in Linux administration and shell scripting.
  • Experience with GitOps using ArgoCD.
  • Familiarity with Ansible and AWX for configuration management.
  • Solid understanding of CI/CD practices using GitLab.

Responsibilities

  • Design and manage CI/CD pipelines with GitLab.
  • Optimize cloud infrastructure on AWS and Azure.
  • Deploy and troubleshoot applications using Docker and Kubernetes.
  • Implement GitOps practices with ArgoCD.
  • Automate provisioning with Ansible and AWX.
  • Administer Linux and Windows Server systems in hybrid setups.
  • Monitor system performance and ensure high availability.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance coverage.
  • Reimbursement programs for fitness and tuition.
  • 401(k) retirement plan with matching contributions.
  • Generous paid time off and an annual volunteer day.
  • Paid maternity and parental leave.
Full Job Description
Position Overview

We are seeking a highly skilled and motivated DevOps Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, GitOps methodologies, and release engineering best practices.

You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows - working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.

Key Responsibilities
  • Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling.
  • Manage and optimize infrastructure across AWS and Azure environments.
  • Deploy, manage, and troubleshoot applications using Docker and Kubernetes.
  • Implement GitOps workflows utilizing ArgoCD.
  • Automate provisioning and configuration management with Ansible and AWX.
  • Administer and maintain Linux and Windows Server systems in hybrid environments.
  • Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment.
  • Monitor system health, implement security policies, and ensure high availability for critical services.
  • Develop automation, tooling, and scripts using Bash, Python, or PowerShell.
  • Troubleshoot production issues across multiple systems and platforms.

Requirements
Required
  • Proven experience as a DevOps Engineer or in a similar role with at least three (3) years of experience.
  • Expertise with AWS and Azure cloud infrastructure and services.
  • Strong background in Docker and Kubernetes.
  • Proficiency with Linux administration and shell scripting.
  • Experience with GitOps principles and ArgoCD.
  • Configuration management experience using Ansible and orchestration with AWX.
  • Strong understanding of CI/CD using GitLab.
  • Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows.
  • Strong troubleshooting skills across software, infrastructure, and network layers.
  • Strong scripting skills (Bash, Python, PowerShell, or similar).


Preferred
  • Experience managing Windows Server environments.
  • Familiarity with Infrastructure as Code tools (Terraform, CloudFormation).
  • Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.).
  • AWS or Azure DevOps-related certifications.


Soft Skills
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to work in agile, fast-paced environments.
  • Detail-oriented with a strong commitment to quality delivery.


Education
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.

Benefits

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.

About CallMiner

CallMiner is a software company that provides speech analytics and customer engagement solutions for businesses. The company's software is designed to help businesses improve customer experience, increase sales, and reduce operational costs. CallMiner's solutions are used by companies in a variety of industries, including healthcare, finance, and retail. The company is committed to providing its customers with the tools they need to improve customer experience and drive business success.
Learn more about CallMiner
Size
300 employees
Industry
Founded
2002

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