The Opportunity You are passionate about using endpoint data, experience analytics, and automation to proactively identify issues, improve device health, and elevate the employee experience at scale. This role is central to helping ETS move from reactive support to insight driven, preventative operations, influencing decisions across End User Computing (EUC), Security, Service Desk, and Executive Support.
Key focus areas include device experience monitoring, employee sentiment signals, performance insights, proactive remediation, and enabling data driven decision making across the lifecycle of corporate managed and approved employee devices.
Whatyou'll Do - Own the product vision, strategy, and roadmap for Device Insights and Digital Employee Experience capabilities, with Nexthink as the core platform
- Act as the product owner and subject matter expert for device telemetry, experience analytics, and insight driven remediation
- Translate business, support, and security needs into clear product requirements, user journeys, and measurable outcomes
- Partner closely with Service Desk, EUC Engineering, Security, DEX Leadership, and Executive Support to identify experience gaps and prioritize initiatives
- Use device and experience data to drive proactive issue detection, root cause analysis, and continuous improvement
- Define and track success metrics related to device health, employee experience, incident reduction, and time to resolution through clear indicators
- Drive adoption of automation and proactive remediation workflows based on device insights
- Present insights, trends, and recommendations to senior leadership, translating technical data into clear business impact
- Stay current on DEX, EUC, and endpoint analytics trends, using industry benchmarks to mature Adobe's device insights capabilities
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $111,700 -- $215,750 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $149,000 - $215,750
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
