Job Details Working Title: Desktop Support Technician Job Class: Information Technology Specialist 3 Agency: Minnesota IT Services - Job ID: 94838
- Lo cation: St. Paul
- Telework Eligible: Yes #LI-Hybrid
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 06/17/2026
- Closing Date: 06/23/2026
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Enterprise / End Point Management
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - 5%
- Salary Range: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually
- Job Class Option: Network
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
Job Summary As a Desktop Support Technician, you will provide quality and consistent, desk side (& remote) technical support to State of MN business users.
Job Responsibilities include:
- Provide advanced technical support to MNIT Service Business Partners and peers to overcome technical hurdles with technologies being used. Gathering, updating issues recorded and resolved via a ticket queue assigned to the entire team.
- Document, implement, and follow processes to provide a consistent end-user experience.
- Identify the necessary changes that need to be made to provide more proactive, quality service.
- Provide mentorship and guidance to Desktop Support Technicians.
This position is telework eligible for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles of less from the primary work location to be eligible for telework. Telework arrangements and policy updates may be adjusted based on business needs. Qualifications Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here : Position requires a minimum of three (3) years of IT related experience.
Experience must include:
- Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals.
- Experience with current mobile (Android, iOS) and Windows Client Operating Systems, andMacOS.
- Experience with Microsoft Office and Industry standard web browsers.
- Experience with remote support and collaboration tools (e.g. Bomgar, Beyond Trust, TeamViewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.).
- Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g., Remedy on Demand, Footprints, or ServiceNow).
- Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost or Acronis).
- Experience providing customer service and communication effectively.
- Experience with Print management, set up and configuration printers.
- Experience within Active Directory, AD permissions and OU structures.
- Experience in vulnerability remediation and patch management.
- Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
- Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA's, SharePoint, orMetadata).
- Experience with digital distribution services (e.g., Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store.
- Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
- Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
*This position requires a driver's license for occasional travel between agency-based offices. Preferred Qualifications - Good organizational skills, ability to work independently, and excellent written and verbal skills.
- Demonstrated ability to translate technical information for non-technical staff.
- Experience in problem-solving methodology with the ability to multitask in a fast-paced environment.
- Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others.
- Ability to effectively organize and prioritize work and perform in effective and timely manner.
- Experience working with digital encryption methods (e.g. BitLocker).
Strongly Preferred Qualifications - Experience multitasking, prioritizing, working on deadlines, and creating efficiencies.
- Experience in PowerShell or scripting languages.
- Experience providing guidance, instruction, direction, and leadership to the team.
Physical Requirements Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves (Above head (40 lbs.) and being able to gain access under desks.
Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- CJIS Background Check
- Driver's License Record Check
- Other legally required checks
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email
[email protected] . For additional information about the application process, go to http://www.mn.gov/careers .
Contact If you have questions about this position, contact Human Resources at
[email protected] .
Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Human Resources at
[email protected] .
Veterans To be considered for any Veteran's Status , you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: [email protected] .
CERTAIN DISABLED VETERANS : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all Minimum Qualifications identified in this posting.
- You must submit all documentation by the closing date to: [email protected] .
Current State Employees - Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/ Network position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
